A man in a yellow jacket leans against his VW ID.

ID. software 3.0 Over-the-Air update

Now ready: the next software update for your ID.  

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With ID. software 3.0 Volkswagen provides you with new  features and improvements free of charge. Many of these improvements are based on the feedback and ideas of the customers.

Your ID. has already received the new 12 volt battery and ID. software 2.4 from your Volkswagen Partner? Then now you are ready to receive the next big update, ID. software 3.0.

A reset to previous software versions is not possible.

  • Why install the 3.0 update?

    Software updates provide new features and optimisations to your ID. and keep it up to date with the latest digital developments from Volkswagen. With this update, you benefit from new functions and applications – simply Over-the-Air.

  • How do I get the update?

    The requirements for receiving ID. software 3.0 Over-the-Air are an active We Connect Start contract, a Volkswagen ID user account and the installation of  ID. software 2.4 on your vehicle.

One update, two parts

A visualisation of the phases of the Over-the-Air update

The ID. software 3.0 update consists of two parts. In order to receive the full benefits of ID. software 3.0 please install part 1 and part 2 of the update. With Over-the-Air updates you can update your ID. at a time that fits for you. Please also carefully read the instructions provided in the “Release Notes” for each part of the update – these are displayed in the infotainment system of the ID.

Is your ID. in “Online mode”?

Does “Online mode” mean I am sending or sharing my location data?

 

ID. software 3.0 – at a glance

Here you will find an overview of what is updated with ID. software 3.0 and how to carry out the update. Detailed information, and tutorial films can be accessed by using the provided link under each section.

The interior of a fully electric ID. model with the infotainment system

What is being updated with 3.0?

Here you will find detailed information, photos and tutorial films about what the software update contains.

A woman in a yellow blouse walks away from her ID.3 smiling

How can I install the 3.0 update?

Here you will find detailed step-by-step instructions for how to install part 1 and part 2 of the 3.0 update.

A woman looks at her smartphone with VW logo – Over-the-Air update

Have questions about the update?

If you have questions about the update, please have a look at the frequently asked questions section.

ID. software 3.0 – what’s updated?  

Prerequisite for the software 3.0 update:

ID. software 2.4

Prerequisite for the software 3.0 update:

ID. software 2.4

A service employee stands leaning against a wall with a tablet in her hand

Find out more about the 12 volt battery exchange with ID. software 2.4 update service campaign. This service campaign needs to be completed at your preferred Volkswagen Partner location before you can install ID. software 3.0.

To find out more about what is being updated and how to make an appointment with your preferred Volkswagen Partner, click on the button.

A woman stands in front of her parked VW ID. model in red
What does ID. software 3.0 contain?

The ID. software 3.0 Over-the-Air update brings many advantages free of charge. For more information about the update, click on the links below:

More about Optimised charging and energy management
More about Improved navigation
More about Comfort
More about Voice control
More about In-Car Apps and Functions
More about Mobile Online Services

Optimised charging and energy management

Comfort and time savings with shorter charging stops.

With ID. software 3.0, the high-voltage battery charging performance is improved and a time saving is achieved.

Improving the traffic flow: V2X technology

With ID. software 3.0, the infotainment system has been updated to enable improved accessibility to the privacy settings for V2X technology.

More information about V2X: Local hazard warning using V2X technology enables vehicles to communicate directly with each other and with their environment. The local hazard warning alerts you, for example, to breakdown points, the ends of traffic jams, construction and accident sites, special vehicles, and emergency breaking situations with vehicles in front. V2X can only be experienced if you activate it in the vehicle settings. When activated, your ID. also receives and sends information to other V2X participants.

No We Connect contract or Volkswagen ID user account is required.

Vehicle2X (V2X) technology – local traffic hazard alert
Privacy in user management
Image of a display – privacy settings

Enhanced privacy settings menu setup

With this software update, you have the possibility to see the current privacy status, open privacy settings and view detailed information text about each of the settings – all through the control center. The user can personalise their settings in the infotainment system and – provided the user is logged into the vehicle – also save them.

Anonymous guest users can also select “Online mode” or “Offline mode” (with or without location data) in the welcome screen.

Decide for yourself what data you want to send or share. All online services that do not match your privacy settings will be disabled in the vehicle. Additionally, the main user and guest users can deactivate vehicle services that should not process personal data via the product list in the myVolkswagen App or in browser via myVolkswagen – this ensures that only the respective service in the vehicle prevents communication (except for legally required functions such as eCall).

Comfort

In the ID. Family you can keep an eye on what is important.

The optional Augmented Reality Head-up Display can show you vital information directly in your field of vision. Thanks to augmented reality (AR) technology you can see the navigation directions for the road you are driving along or where you need to turn directly on the road. This helps you reach your destination in a more relaxed manner. With ID. software 3.0 the AR Head-up Display will be expanded to include additional indications in the long-distance area, such as a warning on the battery charge level (SOC) as well as improved direction information and distance information from the optional navigation system.

Your ID. understands you better

In order for your car to understand you and communicate with you even better with the voice control, Volkswagen improved the voice input and output. The response speed of the voice control reacts more quickly and the quality of the responses also increases compared to the last software version. To make your car understand you and communicate with you even better.

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Voice control and online voice control

Thanks to voice control with online functions, a wide range of infotainment and vehicle functions can be controlled with your natural voice. With this the ID. can understand freely formulated and more colloquial questions and articulations. The interaction starts with the wake-up phrase “Hello ID.” or with the use of the steering wheel button. With this update, the voice control reaction speed becomes faster and the commands are understood more reliably.

A valid We Connect Plus contract and a Volkswagen ID user account are required for the online functions of voice control.

In-Car Apps

The In-Car App “We Charge” supports you with charging. We Charge can help you find charging stations on a map around your current location or at your destination and then start navigating you there.

With this update, the In-Car App allows you to add functionality such as charging station utilisation statistics, advanced filtering options and the display of point of interest in the surrounding area.

This update enables the In-Car App user to provide feedback on charging stations in the form of a star rating and to report problems. Furthermore, users can see the average star ratings given as well as reported and validated problems (e.g. malfunctions) for charging stations.

More Mobile Online Services

Currently you are using We Connect Start with your ID. model. With this update you now have the option to receive the next generation of Mobile Online Services free of charge, consisting of two packages: We Connect and We Connect Plus.

We Connect includes additional vehicle-related services, such as the status of doors and lights, and is unlimited in duration.  

We Connect Plus includes, among other things, the new Online Point of Interest search for navigation, and Volkswagen also covers the data costs for internet radio. We Connect Plus can be extended for a fee after an initial period.

  • We Connect ID. App – parking position

    The parking position service displays the last transmitted vehicle location based on GPS coordinates. In this way, the vehicle and the way to it can be found quickly, so that the position can also be shared with others via smartphone.

    • Easy location of the vehicle, for example in cities or large parking lots based on the exact address
    • Quick access to the vehicle via navigation using the We Connect ID. App
    • Clear map display of the parking position as well as the date and time the vehicle was parked at and a possible route to the vehicle
    • No permanent monitoring of the driver, as data transmission only takes place after the vehicle is fully parked

    A valid We Connect contract, a Volkswagen ID user account and the We Connect ID. App are required.

     

  • We Connect ID. App – vehicle status

    The vehicle status service can be used to indicate whether vehicle windows and doors are locked or closed and the parking lights are switched off.

    You can access the vehicle status data via the We Connect ID. App.

    In the App, you can view the following:

    • The status of doors, windows, front door and trunk lid (open, closed)
    • The status of the parking lights (two-sided parking light, one-sided parking light)
    • The status of the locking state (unlocked, locked) for the entire vehicle
  • We Connect ID. App – temperature information

    Low temperatures can affect the performance of the battery. Depending on the weather forecast at the vehicle location and the battery charge level, the We Connect ID. App can provide you with a recommendation to preheat or charge the high-voltage battery. In doing so, you will be asked to set a departure time or to charge the vehicle in order to avoid limited battery performance due to the cold weather. Currently, temperature information is provided for the ID.3 Pure (45 kWh/net battery) and ID.4 Pure (52 kWh/net battery).

Implementation

First, make sure you have an active We Connect Start contract
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An active We Connect Start contract is needed in order for you to benefit from the Volkswagen Mobile Online Services. These services are free of charge for you to use.

If you already have an active We Connect Start contract and the We Connect ID. App installed on your smartphone, you can skip the following step.

  1. Download the free of charge We Connect ID. App to your smartphone. Depending on your operating system, you can find the We Connect ID. App for Android or iOS in the App Store or the Google Play Store.
  2. Log in to the app with your Volkswagen ID and add your vehicle.
  3. Activate your We Connect Start contract. To do this, follow the instructions displaced in the App.

How can I install ID. software 3.0?

The update consists of two parts. In order to receive the full benefits of ID. software 3.0, it is important that you install part 1 and part 2 of the update.

With the ID. software 3.0 update it is now possible to add additional users and switch between the main user and other users. After the installation of part 1 of the update, you will be logged out of the vehicle. A login in the infotainment system as “main user” is necessary to use the Mobile Online Services.

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A hand taps something on the display in a VW ID. model

Process overview: ID. software 3.0 update

In order to receive ID. software 3.0 Over-the-Air, please activate “Online mode” in your vehicle. With your vehicle in “Online mode”, available updates are downloaded in the background while driving. Your ID. will inform you in the infotainment system as soon as ID. software 3.0 is available for you to install. To install the update please follow these steps:

  1. Installation part 1 – duration approximately  6–8 hours (after the installation of part 1 a login as the main user in the infotainment system is required).
  2. Installation part 2 – duration approximately 1,5 hours
    The receipt of part 2 of the update can take from seven days to a few weeks following the installation of part 1.

Please note:

  • During the installation of Over-the-Air updates you can open your ID. but it cannot be charged or started.
  • Online voice control: After the installation of part 1 of the Over-the-Air update the online voice control will temporarily only be available in English and German. After the installation of part 2 of the Over-the-Air update, the languages available before the update will once again be available.
  • With the installation of ID. software 3.0 some of your personal settings (e.g. saved radio stations, heated seat settings) will be rest to the default factory setting.
  • A reset of software versions is not possible.

You can find more answers to frequently asked questions about the update in the FAQ section.

Process
  • Installation part 1

    Available updates will automatically be downloaded while driving, as long as your ID. is in “Online mode”. Once the download is complete, your ID. will inform you that a system update is available. Please note that ID. software 2.4 is needed before your ID. can automatically download ID. software 3.0.

  • After the installation of part 1: Set a main user

    • Turn on “Online mode” in the start screen
    • Log in as the primary user via the “User” icon
    • Please scan the code displayed in your vehicle’s infotainment system with your smartphone by pressing the “Scan Code” button in your We Connect ID. App. Or you can also login using the E-Mail address associated with your We Connect account by selecting “login with E-Mail” in the infotainment system

    To benefit from additional online mobile services, please complete the following additional steps.

    • Navigate to the In-Car Shop in your infotainment system. You can get We Connect and We Connect Plus free of charge here
    • Take note of the Notices and Privacy Policy and agree to the new Terms and Conditions

    If you do not have a valid We Connect or We Connect Plus contract, you can purchase them free of charge from the In-Car Shop in your infotainment system. Please make sure that your personal data is correct and complete.

    Please note that the We Charge App must be reordered in the In-Car Shop after the update.

  • Installation part 2

    As with part 1 of the update, your ID. will inform you via the infotainment system when the next update is available for you to install. Please follow the same steps as part 1.

    Now you can benefit from new and improved functions. Volkswagen wishes you continued fun and a good journey in your ID.

    Your digital Owner’s Manual will be updated automatically after this Over-the-Air update and inform you about new or changed features.

What is the difference?

With software updates, we work to ensure that your ID. can be updated even after purchase. Depending on the time of production of your ID. the scope of some software update functions may vary. With the ID. software 3.0 update you will benefit from many new features and improvements.

If your ID. has already received ID. software 2.4 in the workshop, and you have a valid We Connect Start contract and a Volkswagen ID user account, your vehicle can receive ID. software 3.0 Over-the-Air. If your ID. was delivered with ID. software 3.0 already installed, you of course will not receive the ID. software 3.0 Over-the-Air update. This is because your ID. has received ID. software 3.0 from the factory (ex works).

The following tables provide an overview of the functions available for ID. models with ID. software 3.0 installed via the Over-the-Air update and those with ID. software 3.0 installed at the factory.

More about Optimised charging and energy management
More about Improved navigation
More about Comfort
More about In-Car Apps and Functions
More about Mobile Online Services

FAQ – questions and answers in one place

Disclaimer by Continental Cars Ltd.

The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.