We Connect Security Services - Rapid assistance on demand
1

Safety.
Rapid assistance on demand.

Safety.
Rapid assistance on demand.

Taking a trip into the country and get a flat tyre? No worries. Instead of stressing out, simply activate the breakdown call and help will be on its way. Even when your vehicle detects an accident, you're in good hands. In an emergency, help is called automatically. You will receive the best possible care and personal assistance until the emergency services arrive. That's what security feels like.

This is an offer by Volkswagen AG, Germany.

Imprint →

Emergency Call Service

The “Emergency Call Service” helps you in an emergency situation. In serious accidents, for instance, where airbags are activated, help is called automatically. If your Volkswagen registers an accident, the service will establish a connection to the Volkswagen emergency call centre and transmit important information to the first responders. You can also call for help manually at the touch of a button.

We Connect - Personal assistance in an emergency
We Connect - Rapid breakdown assistance at the touch of a button

Breakdown Call

In the event of a breakdown, we’ll get to you quickly. Simply press a button in the vehicle to activate the Breakdown Call and send your location and vehicle information to the Volkswagen Call Centre. A staff member will then help you to identify the cause of the breakdown or will dispatch a service vehicle to you if the problem cannot be solved immediately.

Online Anti-Theft Alarm

Sit back and relax, because your Volkswagen can look after itself. If an attempt is made to break into the car, you receive a notification from the We Connect app on your smartphone or by email.*

* Only works if you have the anti-theft alarm.

We Connect - Anti-theft alarm straight to your smartphone

You might like this too

More about We Connect

We Connect. Turn your Volkswagen into a connected car.

More about We Connect
We Connect

Keep track of your vehicle. With We Connect online services.

Learn more about keeping track of your vehicle
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
© Volkswagen 2023

Disclaimer by Continental Cars Ltd.

1.

To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. In addition, a separate We Connect or We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the app “Volkswagen We Connect” (available in the App Store and Google Play Store). For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen We Connect”.  

The services included in the We Connect and We Connect Plus bundles may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile phone provider.

3.

The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.