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Useful facts about your Volkswagen and customer information: With us, you can also bring the automotive lifestyle into your everyday life.
Information on EA189 diesel engines
Find all the latest information on the diesel issue and how to find out if your model is affected using your vehicle identification number.
Please enter your vehicle identification number (VIN)
Please observe: The check only determines whether your car belonging to the Volkswagen or Volkswagen Commercial Vehicle brand is affected by the technical NOx measure. Vehicles that were sold in the USA and Canada are not included in the inquiry. For more information, please contact our customer service.
What is a VIN?
The VIN is a clear vehicle identification number. You can find the 17-digit number in part I of the registration certificate, i.e. in your vehicle registration document, and in the lower area of your windscreen.
Each individual customer is important to us
The diesel recall is about much more than just the engines. It’s about every single customer. That’s why we’ve already successfully modified hundreds of thousands of Volkswagen. But there’s more: We’ve been busy developing, testing and verifying. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).
That means: We can now amend each and every affected diesel engine in Germany. All Volkswagen customers whose vehicles have not yet been modified shall receive information on this by post in the near future. We truly appreciate your patience and loyalty to our brand. In the future we will work round the clock to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.
Because each individual customer is important to us.
Questions and answers
This page contains questions and answers on current developments at Volkswagen. This information is updated regularly. It relates exclusively to the ongoing examination of inaccurate CO2 values in particular vehicle models and the technical NOx measure.
FAQ on NOx
FAQ on CO2
Facts on diesel emissions
Find out all the important facts from short videos: from the functionality of the switch logic and planned corrective measures to making an appointment with your Volkswagen Partner.
Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.
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