Our important customer information
Volkswagen provides information: Find all the latest facts on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.
Latest news on the diesel issue
What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN).
Certificates of conformity and lists of ingredients
When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. Retrieve certificates of conformity, look up the ingredients of our care products and view the operating instructions for particular accessories products here.
Takata airbag recall campaign
The global recall campaigns caused by a risk of fatal injury resulting from defective Takata airbags also affect Volkswagen models.
Repair know-how for your workshop
Our “Electronic Repairs and Workshop Information” system (erWin) will provide you with precisely the right knowledge you need for your work – from a workshop manual to a self-study programme. With access depending on which flatrate option you choose.
What functions does erWin offer?
For private and business customers:
- Retrieve repair and maintenance information (RMI) – either via your VIN or by selecting your model – and download it as a PDF
- Enter your vehicle data via the VIN
Exclusively for business customers:
- Access to the digital service schedule
- Access to ODIS
End-of-Life Vehicle Service
Simple and free of charge
What do I do with my Volkswagen when it’s come to the end of its service life? The answer is easy: Just bring it to one of our many return centres. It will be recycled for you, free of charge, under the correct legal conditions.