Two Volkswagen on the road in a snowy landscape

Our important customer information

Volkswagen provides information: Find all the latest facts on the diesel issue and how to find out if your model is affected using your vehicle identification number. We also provide information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

The Volkswagen logo at a Volkswagen dealership
Latest news on the diesel issue 

What are nitrogen oxides? Do you have to head to the workshop for a modification and will it cost you anything? We will inform and notify you if your Volkswagen is affected. Simple enter your vehicle identification number (VIN). 

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A snowy mountain landscape – declarations of conformity and ingredients
Certificates of conformity and lists of ingredients

When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines. Retrieve certificates of conformity, look up the ingredients of our care products and view the operating instructions for particular accessories products here.

Go to Certificates of conformityOpens an external link

Go to Ingredients and operating instructionsOpens an external link

Recycling and return at Volkswagen

Even the most wonderful vehicle service life has to come to an end someday. Find out here how this source of raw materials is used and learn more about the legal conditions for a free-of-charge return of end-of-life vehicles, batteries, and waste electrical and electronic equipment.

Go to Recycling and return
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