Car-Net activation1

Find out how to activate your mobile online services via the We Connect app here.

This is an offer by Volkswagen AG, Germany.

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This is how you activate Car-Net

Make the day easier with Car-Net. Here, you’ll find instructions on how to activate Car-Net online services in your Volkswagen and activate Car-Net e-Remote in your e-up! (Electricity consumption in kWh/100 km: combined 14.8-14.4; CO2 emissions in g/km: combined 0. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. Information on consumption and CO₂ emissions with ranges depending on the selected equipment of the vehicle.)2.

Want to find out if your vehicle model comes with Car-Net or We Connect? Try our compatibility checkOpens an external link here. 

Activate Car-Net with the We Connect app

Activation using the We Connect app

Activate Volkswagen mobile online services with ease using your smartphone: Quickly and easily create a user account using the We Connect app and access mobile online services from your vehicle.

In these text instructions, we take you through the individual steps required to do this.

Downloads a fileDownload text instructions
A woman sits on a wall above a parked e-up! and looks at the camera
3,2,4
3.
Electricity consumption in kWh/100 km: combined 14.8-14.4; CO2 emissions in g/km: combined 0. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. Information on consumption and CO₂ emissions with ranges depending on the selected equipment of the vehicle.

Activate e-Remote in your e-up! 

Car-Net e-Remote offers easy access to the key functions of your e-up! Find out how to activate e-Remote online services in your e-up! in our step-by-step guide.

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Connect to the Internet

To enjoy all the advantages of the mobile online services, you need an Internet connection in your vehicle, as well as an active Car-Net licence. You have different options depending on your equipment. This video introduces the available options and goes through each of the steps.

If you’d like to read through the instructions, please find downloadable written instructions below.

Downloads a fileDownload text instructions

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We Connect

Activating We Connect. Find out how to activate your mobile online services here.

More about activating We Connect
Connectivity

Compatibility check. Check whether your vehicle model is compatible with We Connect or Car-Net.

Continue to compatibility checkOpens an external link
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
© Volkswagen 2023

Disclaimer by Continental Cars Ltd.

1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be agreed online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If you register at a later date, the duration of the free period will be reduced accordingly. The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. You also need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the ‘Business’ mobile phone interface option in combination with the Discover Pro navigation system. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the Car-Net services may vary by country. These services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at connect.volkswagen-we.com and from your Volkswagen partner; for information on mobile data charges, please consult your mobile data provider.
2.

The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

4.
The e-up! is temporarily not available with individual equipment. However, readymade, already manufactured vehicles are available. Simply contact your Volkswagen dealership.
  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.