Car-Net activation⁠

Find out how to activate your mobile online services via the Volkswagen app here.

This is an offer by Volkswagen AG, Germany.

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Here’s how to activate Car-Net for your used car

Make the day easier with Car-Net. Here, you’ll find instructions on how to activate Car-Net online services in your Volkswagen and activate Car-Net e-Remote in your e-up! 

Want to find out if your vehicle model comes with Car-Net, VW Connect or We Connect? Try our compatibility checkOpens an external link here. 

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Activation using the Volkswagen app

Activate Volkswagen mobile online services with ease using your smartphone: Quickly and easily create a user account using the Volkswagen app and access mobile online services from your vehicle.

In these text instructions, we take you through the individual steps required to do this.

Download text instructions
Red e-up! in a building.

Activate e-Remote in your e-up! 

Car-Net e-Remote offers easy access to the key functions of your e-up! Find out how to activate e-Remote online services in your e-up! in our step-by-step guide.

Download text instructions
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Connect to the Internet

To enjoy all the advantages of the mobile online services, you need an Internet connection in your vehicle, as well as an active Car-Net licence. You have different options depending on your equipment. 

If you’d like to read through the instructions, please find downloadable written instructions below.

Download text instructions

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VW Connect and We Connect

VW Connect and We Connect activation. Find out how to activate your mobile online services here.

Learn more about VW Connect and We Connect activation
Connectivity

Compatibility check. Here is a first look at which mobile online services are available in your Volkswagen.  

Continue to compatibility checkOpens an external link
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
© Volkswagen 2025

Disclaimer by Continental Cars Ltd.

1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the Volkswagen app (available in the App Store and Google Play Store). If you register at a later date, the duration of the free period will be reduced accordingly. The “Guide & Inform” mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. You also need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the “Business” mobile phone interface option in combination with the Discover Pro navigation system. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free Volkswagen app. The availability of the Car-Net services may vary by country. These services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at connect.volkswagen.com and from your Volkswagen partner; for information on mobile data charges, please consult your mobile data provider.
The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.