Car-Net online services for your mobile day-to-day
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Car-Net online services for your mobile day-to-day

Registration and login

This is an offer by Volkswagen AG, Germany.

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 Discover Car-Net

You can stay up-to-date with mobile online services from Car-Net – as many older Volkswagen models prior to model year 2021 are Car-Net ready as standard. Discover Car-Net’s connectivity services now. 1

Your destination displayed almost in real-time

Stay better informed on the road with Car-Net’s “Guide & Inform” services. If you’re looking for exciting destinations nearby, you can get up-to-date traffic information right from the internet, and much, much more.

Find out more

This is how you activate and use Car-Net

Find out how to activate your mobile online services via the We Connect app here – and what you need to do it.

View activation instructions

Check requirements

Which services are available?

Is your Volkswagen model equipped with We Connect or Car-Net? Or can it be retrofitted with We Connect Go? Here is a first look, with no obligations, at which mobile online services are available in the vehicle model of your choice.

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Practical services for your day-to-day

You’re in good hands

Good to know there’s always someone there: With the optional Emergency Call Service, you can reach the Volkswagen emergency call centre around the clock, simply by pressing the red SOS button. In accidents where the airbag is deployed, a call for help will be triggered automatically.

Packages, contract periods, prices & prerequisites

The service packages and licences listed below can be conveniently extended online in the We Connect web shopOpens an external link.

Guide & Inform Basic2), 3)

Guide & Inform Plus2), 3)

Security & Service Basic

Security & Service Plus2), 3)
inc. e-Manager 1)

e-Remote2),3)

App-Connect

Free initial contract period

1 year

1 year

unlimited

1 year

1 year

unlimited for a one-time payment from €265 inc. VAT

Extend by 1 year
(Prices inc. VAT)

79 €

79 €

–

60 €

99 € (60 €) 4)

–

Extend by 2 years
(Prices inc. VAT)

135 €

135 €

–

95 €

170 € (95 €) 4)

–

Mobile costs/
SIM 5)

Customer

Customer

Volkswagen

Volkswagen

Volkswagen

Customer

Technical
prerequisites

Discover Media

Discover Pro

Emergency Call Service

Emergency Call Service

–

Composition Media, Ready 2 Discover, Discover Media or Discover Pro

Active

Following registration

Following registration

Following registration

Following registration

Following registration

Ex works

More information

Services included

Services included

Services included

Services included

Services included

Services included

Free initial contract period

1 year

Extend by 1 year
(Prices inc. VAT)

79 €

Extend by 2 years
(Prices inc. VAT)

135 €

Mobile costs/
SIM 5)

Customer

Technical
prerequisites

Discover Media

Active

Following registration

More information

Services included

The diagram illustrates the current sales programme.
1) e-Manager only available for e-vehicles & plug-in hybrids
2) The following applies for new vehicles: if the Customer fails to place the order within 90 days of taking delivery of the vehicle (“Initial Order Period”), the free service period is reduced by the number of days between the end of the Initial Order Period and the actual order date.
3) Exception: duration of three years, in conjunction with ‘Business Premium’ data plan
4) Value in brackets applies to plug-in hybrids.
5) Applies to the data connection between the vehicle and Volkswagen AG data server. The data connection between the customer’s end device and the data server when using mobile online services through the myVolkswagen (https://www.myvolkswagen.net) user area or the We Connect app is not a part of the services provided by Volkswagen AG.

We Connect app
6,7,3
6.
Fuel consumption in l/100 km: combined 1.3-1.2; electricity consumption in kWh/100 km: combined 15.8-14.9; CO2 emissions, g/km: combined 30-26. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. All-electric range: combined 57-61 km.

Use Car-Net with the We Connect app now

With the We connect app, you've got all the Car-Net mobile online services on your smartphone. And all the benefits in one app. Simply download the We Connect app for your smartphone operating system and connect it to your Volkswagen.

Go to App StoreOpens an external link
Go to Google PlayOpens an external link

Get in touch with us

Get in touch with us

Kontakt

Any questions, ideas or feedback?

Then give us a call. Contact us on 800-62948Opens a phone link (free from all Maltese networks). We’re available around the clock. If your telephone provider does not support this number, please call 27780311Opens a phone link. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

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Connectivity and mobility services

Find out how connectivity makes your life easier.  

Learn more about connectivity
Connectivity

Compatibility check. Check whether your vehicle model is compatible with We Connect or Car-Net.

Continue to compatibility checkOpens an external link
Q&A

Find answers to frequently asked questions about Car-Net here.

© Volkswagen 2023

Disclaimer by Continental Cars Ltd.

1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be agreed online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If you register at a later date, the duration of the free period will be reduced accordingly. The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. You also need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the ‘Business’ mobile phone interface option in combination with the Discover Pro navigation system. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the Car-Net services may vary by country. These services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at connect.volkswagen-we.com and from your Volkswagen partner; for information on mobile data charges, please consult your mobile data provider.
3.

The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

4.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be agreed online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If the customer registers at a later date, the duration of the free period will be reduced accordingly. The use of Car-Net mobile online services is enabled by means of an integrated Internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the Internet Radio and Hybrid Radio services. For the use of the Internet Radio and Hybrid Radio services and for the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Hybrid Radio with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual Car-Net services (“Guide & Inform Premium” and “Security & Service”) described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
7.
Values determined in accordance with the Worldwide Harmonized Light Vehicles Test Procedure (WLTP). The span of ranges for the equipment versions of a model is based on test roller measurements. In practice, the actual range varies depending on driving style, speed, use of convenience/auxiliary equipment, outside temperature, number of passengers/additional load and topography.
  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.