Car-Net online services for your mobile day-to-day
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Car-Net online services for your mobile day-to-day

Registration and login

This is an offer by Volkswagen AG, Germany.

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 Discover Car-Net

You can stay up-to-date with mobile online services from Car-Net – as many older Volkswagen models prior to model year 2021 are Car-Net ready as standard. Discover Car-Net’s connectivity services now. 1

Your destination displayed almost in real-time

Stay better informed on the road with Car-Net’s “Guide & Inform” services. If you’re looking for exciting destinations nearby, you can get up-to-date traffic information right from the internet, and much, much more.

Find out more

This is how you activate and use Car-Net

Find out how to activate your mobile online services via the We Connect app here – and what you need to do it.

View activation instructions

Check requirements

Which services are available?

Is your Volkswagen model equipped with We Connect or Car-Net? Or can it be retrofitted with We Connect Go? Here is a first look, with no obligations, at which mobile online services are available in the vehicle model of your choice.

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Check compatibility

Practical services for your day-to-day

You’re in good hands

Good to know there’s always someone there: With the optional Emergency Call Service, you can reach the Volkswagen emergency call centre around the clock, simply by pressing the red SOS button. In accidents where the airbag is deployed, a call for help will be triggered automatically.

Packages, contract periods, prices & prerequisites

The service packages and licences listed below can be conveniently extended online in the We Connect web shopOpens an external link. 

Guide & Inform Basic,
3 year2), 3)

Guide & Inform Plus,
3 year2), 3)

Security & Service
Basic

Security & Service Plus,
3 year2), 3) inc. e-Manager 1)

e-Remote, 1 year2),3)

App-Connect

Price
(inc. VAT)

0,00 €

0,00 €

0,00 €

0,00 €

0,00 €

From 265 €

Extend by 1 year
(Prices inc. VAT)

79 €

79 €

–

60 €

99 € (60 €) 4)

–

Extend by 2 years
(Prices inc. VAT)

135 €

135 €

–

95 €

170 € (95 €) 4)

–

Mobile costs/
SIM 5)

Customer

Customer

Volkswagen

Volkswagen

Volkswagen

Customer

Technical
prerequisites

Discover Media

Discover Pro

Emergency Call Service

Emergency Call Service

–

Composition Media, Ready 2 Discover, Discover Media or Discover Pro

Active

Following registration

Following registration

Following registration

Following registration

Following registration

Ex works

More information

Services included

Services included

Services included

Services included

Services included

Services included

Price
(inc. VAT)

0,00 €

Extend by 1 year
(Prices inc. VAT)

79 €

Extend by 2 years
(Prices inc. VAT)

135 €

Mobile costs/
SIM 5)

Customer

Technical
prerequisites

Discover Media

Active

Following registration

More information

Services included

The diagram illustrates the current sales programme.
1) e-Manager only available for e-vehicles & plug-in hybrids
2) The following applies for new vehicles: if the Customer fails to place the order within 90 days of taking delivery of the vehicle (“Initial Order Period”), the free service period is reduced by the number of days between the end of the Initial Order Period and the actual order date.
3) Exception: duration of three years, in conjunction with ‘Business Premium’ data plan
4) Value in brackets applies to plug-in hybrids.
5) Applies to the data connection between the vehicle and Volkswagen AG data server. The data connection between the customer’s end device and the data server when using mobile online services through the myVolkswagen (https://www.myvolkswagen.net) user area or the We Connect app is not a part of the services provided by Volkswagen AG.

We Connect app
6,3
6.
fuel consumption, l/100 km: combined 1,4 - 1,3; electricity consumption, kWh/100 km: combined 12,6 - 12,2; CO₂ emissions combined, g/km: 32 - 30; efficiency class: A+

Use Car-Net with the We Connect app now

With the We connect app, you've got all the Car-Net mobile online services on your smartphone. And all the benefits in one app. Simply download the We Connect app for your smartphone operating system and connect it to your Volkswagen.

Go to App StoreOpens an external link
Go to Google PlayOpens an external link

Get in touch with us

Get in touch with us

Kontakt

Any questions, ideas or feedback?

Then give us a call. Contact us on 800-62948 (free from all Maltese networks). We’re available around the clock. If your telephone provider does not support this number, please call 27780311. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

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What is connectivity?

Find out how connectivity makes your life easier.  

Connectivity

Activating Car-Net. Find out how to activate your mobile online services here.

Q&A

Find answers to frequently asked questions about Car-Net here.

© Volkswagen 2021

Disclaimer by Continental Cars Ltd.

1.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be concluded online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If the customer registers at a later date, the duration of the free period will be reduced accordingly. The “Guide & Inform” mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. In addition, you need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the “Business” mobile phone interface option in combination with the Discover Pro navigation system. The optional CarStick LTE can also be used in conjunction with the Discover Media navigation system to produce an Internet connection for your navigation device and a Wi-Fi hotspot in the vehicle. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the Car-Net services may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at www.connect.volkswagen-we.com or from your Volkswagen dealership. For information on mobile phone charges, please consult your mobile phone provider.
3.
The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1 September 2017, certain new vehicles have been type-approved according to the Worldwide Harmonised Light Vehicle Test Procedure (WLTP), a new, more realistic testing process for measuring fuel consumption and CO₂ emissions. Starting on 1 September 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO₂ emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. This may lead to corresponding changes in vehicle taxation from 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. The additional provision of WLTP values is voluntary until their application becomes mandatory. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are provided purely for comparison purposes between the various types of vehicle. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO₂ emissions and performance.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de/co2).
4.
To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be agreed online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If the customer registers at a later date, the duration of the free period will be reduced accordingly. The use of Car-Net mobile online services is enabled by means of an integrated Internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the Internet Radio and Hybrid Radio services. For the use of the Internet Radio and Hybrid Radio services and for the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Hybrid Radio with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. The availability of the individual Car-Net services (“Guide & Inform Premium” and “Security & Service”) described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
  • The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.