What you need in order to be able to use Car-Net

This is an offer by Volkswagen AG, Germany.

This is what you need

Car-Net navigation systems “Discover Media”, “Discover Pro” and “Composition Media”.

To be able to use Guide & Inform Car-Net services, your Volkswagen must have a navigation system. This includes “Discover Media” and “Discover Pro”, as well as Innovision Cockpit, available for the Touareg.

However, for Car-Net’s “Security & Service” service package, you only need the Emergency Call Service, which, like “App-Connect”, you can use without restriction with the “Composition Media” radio.

Together with the “Discover Pro” navigation system, we also recommend the “Business” mobile phone interface, which allows you to set up a Wi-Fi hotspot in your Volkswagen. This way, you and your passengers will benefit from the wide range of Car-Net offerings. The CarStick LTE quickly and easily creates an internet connection and a WLAN hotspot in your Volkswagen for your “Discover Media” navigation system.

You can control many services using your smartphone with the We Connect app. When combined with the infotainment system, it can also enable the internet access you need to use Car-Net. In addition, some services require certain technical components in the vehicle. For example, you will need an anti-theft alarm to use the Online Anti-Theft Alarm service. 

You can register for various service packages via the We Connect portal (if you did not already do so when you purchased your vehicle), depending on your vehicle. If your vehicle meets the technical requirements, you need a user account, which can be set up in a few simple steps.

  • ‘Discover Media’, ‘Discover Pro’ or ‘Discover Premium’ navigation system
  • ‘Composition Media’ radio system (limited)
  • Android™ smartphone or iPhone™ with Internet access
  • Car-Net service bundle
  • Volkswagen user account
Log in in the We Connect portal

In order to be able to easily use the mobile online services from anywhere, log into the We Connect portal with your Volkswagen ID and register with your vehicle. If you have not yet set up a Volkswagen ID, the app will take you step by step through the registration process.

Use with the We Connect app and We Connect portal

We Connect app

After you have registered, you can call up the Car-Net services via the We Connect portal or the We Connect app on your mobile device and control them from there. Download the app here:

Download in the App Store

Download from Google Play

Disclaimer by Volkswagen
The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by Volkswagen AG and Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.

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