What you need in order to be able to use Car-Net

This is an offer by Volkswagen AG, Germany.

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This is what you need1

Car-Net navigation systems “Discover Media”, “Discover Pro” and “Composition Media”.
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Figure shows the new generation of infotainment systems; services are also available under the older generation

To be able to use Guide & Inform Car-Net services, your Volkswagen must have a navigation system. This includes “Discover Media” and “Discover Pro”, as well as Innovision Cockpit, available for the Touareg.

However, for Car-Net’s “Security & Service” service package, you only need the Emergency Call Service, which, like “App-Connect”, you can use without restriction with the “Composition Media” radio.

Together with the “Discover Pro” navigation system, we also recommend the “Business” mobile phone interface, which allows you to set up a Wi-Fi hotspot in your Volkswagen. This way, you and your passengers will benefit from the wide range of Car-Net services.

You can control many services using your smartphone with the We Connect app. When combined with the infotainment system, it can also enable the Internet access you need to use Car-Net. In addition, some services require certain technical components in the vehicle. For example, you will need an anti-theft alarm to use the “Online Anti-Theft Alarm” service.

You can obtain various service packages via the We Connect app or your own personal myVolkswagen customer areaOpens an external link (if you did not already do so when you bought your vehicle), depending on your vehicle. If your vehicle meets the technical requirements, you need a Volkswagen ID user account, which can be set up in a few simple steps.

  • ”Discover Media”, “Discover Pro” or “Discover Premium” navigation system
  • ”Composition Media” radio system (limited)
  • Android™ smartphone or iPhone® with Internet access
  • Car-Net service bundle
  • Volkswagen ID user account
Log in in the We Connect portal

In order to be able to easily use the mobile online services from anywhere, log into the myVolkswagen user areaOpens an external link or the We Connect app with your Volkswagen ID and register with your vehicle. If you have not yet set up a Volkswagen ID, you will be taken step by step through the registration process.

Go to myVolkswagenOpens an external link

Use with the We Connect app and myVolkswagen

We Connect app
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Fuel consumption in l/100 km: combined 1.3-1.2; electricity consumption in kWh/100 km: combined 15.8-14.9; CO2 emissions, g/km: combined 30-26. Consumption and emissions data is only available for the vehicle according to the WLTP, and not according to the NEDC. All-electric range: combined 57-61 km. Information on consumption and CO₂ emissions with ranges depending on the selected equipment of the vehicle.

After you have registered, you can access selected functions of the Car-Net services in your myVolkswagen customer area or using the We Connect app on your mobile device and control them from there. Download the app here:

Download in the App StoreOpens an external link

Download from Google PlayOpens an external link

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© Volkswagen 2023

Disclaimer by Continental Cars Ltd.

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To use the Car-Net services, you need a Volkswagen ID user account and need to log in with your username and password. A separate contract must also be agreed online with Volkswagen AG. To use the services for the full period, you have 90 days after vehicle handover in which to register the vehicle at www.myvolkswagen.net or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store). If you register at a later date, the duration of the free period will be reduced accordingly. The ‘Guide & Inform’ mobile online services of Car-Net can only be used with the optional equipment Discover Media and Discover Pro. You also need a mobile, Internet-ready end device (e.g. a smartphone) that is capable of acting as a mobile Wi-Fi hotspot. Alternatively, a mobile phone with remote SIM Access Profile (rSAP) or a SIM card with a phone and data option can be used with the ‘Business’ mobile phone interface option in combination with the Discover Pro navigation system. The Car-Net services are only available with an existing mobile data contract or one to be agreed separately between you and your mobile data provider and only within the coverage of the mobile data network concerned. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad. Given the volume of data which arises when using Car-Net services, agreeing a data flat rate with your mobile data provider is strongly recommended. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the Car-Net services may vary by country. These services are available for the agreed contract period and may be subject to substantive changes during the contract period. You can find more information on Car-Net at connect.volkswagen-we.com and from your Volkswagen partner; for information on mobile data charges, please consult your mobile data provider.
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Values determined in accordance with the Worldwide Harmonized Light Vehicles Test Procedure (WLTP). The span of ranges for the equipment versions of a model is based on test roller measurements. In practice, the actual range varies depending on factors including driving style, speed, use of convenience/auxiliary equipment, outside temperature, number of passengers/additional load, topography and the battery's age and wear process.
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The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.