Register once, enjoy many benefits.
Register once, enjoy many benefits.
Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.
The availability of the services described in the We Connect and We Connect Plus bundles may differ depending on where you live and depend on the model, model year and vehicle equipment. More information on the services available to you can be found at portal.volkswagen-we.com or in the We Connect app.
This is an offer by Volkswagen AG, Germany.
Basic functions
Basic functions such as the Emergency Call Service and the legally require eCall Emergency System are available to you without the conclusion of a separate We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into We Connect with your username and password.
We Connect
Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.
Usage of these free services requires you to sign up online to a separate We Connect contract with Volkswagen AG.
Service | Activation | Technical requirements |
|---|---|---|
Mobile key1) | We Connect | ‘Discover Pro’ navigation system, compatible smartphones |
Breakdown Call | We Connect | Standard |
Vehicle Status | We Connect | Standard |
Doors & Lights | We Connect | Standard |
Automatic Accident Notification | We Connect | Standard |
Vehicle Health Report | We Connect | Standard |
Driving Data | We Connect | Standard |
Parking Position | We Connect | Standard |
Service Scheduling | We Connect | Standard |
1) Only available with the optional ‘Discover Pro’ navigation system and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.
The diagram illustrates the current sales programme.
We Connect Plus
The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and We Connect Plus activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more comfort and entertainment.
Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at portal.volkswagen-we.com and use the services for the full duration of the free initial period (depending on equipment: for example, one year for Discover Media and Ready 2 Discover or three years for Discover Pro).
Service | Category | Activation | Technical requirements |
|---|---|---|---|
Area Alert | Vehicle functions | We Connect Plus | - |
Speed Alert | Vehicle functions | We Connect Plus | - |
Horn & Turn Signals | Vehicle functions | We Connect Plus | - |
Online Anti-Theft Alarm | Vehicle functions | We Connect Plus | Anti-Theft Alarm |
Remote Ventilation Control | Vehicle functions | We Connect Plus | Golf 8, available for selected engines only, requires sufficient battery capacity |
Online Auxiliary Heater | Vehicle functions | We Connect Plus | Auxiliary Heater |
Lock & Unlock1) | Vehicle functions | We Connect Plus | - |
Departure Times | Vehicle functions | We Connect Plus | Electric and hybrid electric vehicle |
Air Conditioning | Vehicle functions | We Connect Plus | Electric and hybrid electric vehicle |
Charging | Vehicle functions | We Connect Plus | Electric and hybrid electric vehicle |
Online Voice Control2) | Vehicle functions | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade; Voice Control |
Internet Radio3) | Streaming & Internet | We Connect Plus | Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package |
Media Streaming3) 4) | Streaming & Internet | We Connect Plus | Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package |
Wi-Fi Hotspot3) | Streaming & Internet | We Connect Plus | Ready 2 Discover, Discover Media or Discover Pro |
Online Traffic Information | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Online Route Calculation | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Filling Stations and Charging Stations | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Online Map Update | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Parking Spaces | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Online Destination Import | Navigation | We Connect Plus | Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade |
Category
Vehicle functions
Activation
We Connect Plus
Technical requirements
-
1) The “Lock & Unlock” service is a secure service and requires that your identity be verified via the Volkswagen Ident process. Your identity will be verified by a Volkswagen dealership or via video chat.
2) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
3) Additional data is required for the use of the “Streaming & Internet” services and for the Wi-Fi hotspot. Data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can form your own data connection using a mobile device (smartphone tethering) with an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
4) Use requires an account with a relevant streaming service.
The diagram illustrates the current sales programme.
We Upgrade
We Upgrade lets you equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use We Upgrade products, you need a Volkswagen ID user account, a valid We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for We Upgrade. The We Upgrade functions available for the specific vehicle can be viewed by the primary user in the infotainment system In-Car Shop. For paid-for products, you can store a payment method in the We Connect web shop , while in the In-Car Shop, you can pay by bank transfer. Purchased and activated We Upgrade functions remain with the vehicle, can be used by all drivers and cannot be transferred to other vehicles.
Function | Activation | Technical requirements |
|---|---|---|
Navigation | We Connect | For We Connect-ready vehicle; Ready 2 Discover |
App-Connect including App-Connect Wireless for Apple CarPlay and Android Auto™ 1) | We Connect | For We Connect-ready vehicle; Ready 2 Discover or Discover Media for wireless use of Apple CarPlay™ and Android Auto™ by Google |
Voice control 2) 3) | We Connect | For We Connect-ready vehicle; Ready 2 Discover4) or Discover Media |
Mood Lighting | We Connect | Golf 8; Mood Lighting |
Light Assist | We Connect | Golf 8 |
Adaptive Cruise Control ACC5) | We Connect | Golf 8; speed limiter |
Activation
We Connect
Technical requirements
For We Connect-ready vehicle; Ready 2 Discover
1) App-Connect includes Apple CarPlay™, Android Auto™ and MirrorLink® technologies. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for all three technologies and the availability of these technologies can vary from country to country. Information on the compatibility of smartphones can be found for Apple CarPlay™ at https://www.apple.com/ios/carplay/, for Android Auto™ at https://www.android.com/intl/auto/ and for MirrorLink® at https://mirrorlink.com/.
2) Use of expanded Online Voice Control functions requires a Volkswagen ID and active We Connect licence. Depending on the vehicle model and its equipment, you can use your voice to control lots of vehicle features and online services with ease.
3) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
4) Voice control of navigation functions with Ready 2 Discover only available once navigation is activated via We Upgrade.
5) ACC operates in a speed range between 30 km/h (20 mph) and 210 km/h (130 mph). This speed range may vary depending on the market. You can override ACC control at any time. When you brake, the control system is stopped. When you accelerate, it is interrupted for the duration of acceleration and then continues. If a trailer is attached to your vehicle, ACC offers less dynamic control. If the automatic deceleration triggered by ACC is not sufficient, the ACC will display a message in the instrument cluster prompting you to brake. The red warning lamp will light up and an audible warning will sound. ACC’s smart technology cannot override the laws of physics and operates exclusively within the system’s limitations. Drivers must never be led by the additional convenience into taking safety risks.
The diagram illustrates the current sales programme.
Packages, contract periods and prices
We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period.
We Connect | We Connect Plus | We Connect Plus | |
|---|---|---|---|
Free initial period | unlimited | 1 year | 1 year (Discover Media or Ready 2 Discover) |
Extend by 1 year | - | 75,00 € | 145,00 € |
Extend by 2 years | - | 119,00 € | 235,00 € |
Free initial period
unlimited
Extend by 1 year
-
Extend by 2 years
-
The diagram illustrates the current sales programme.
We Connect app download
Enjoy all the benefits of Car-Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.