Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3
Register once, enjoy many benefits.
1,2,3

Register once, enjoy many benefits.

Register once, enjoy many benefits.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus bundles may differ depending on where you live and depend on the model, model year and vehicle equipment. More information on the services available to you can be found at portal.volkswagen-we.com or in the We Connect app.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus bundles may differ depending on where you live and depend on the model, model year and vehicle equipment. More information on the services available to you can be found at portal.volkswagen-we.com or in the We Connect app.

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This is an offer by Volkswagen AG, Germany.

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Basic functions

Basic functions such as the Emergency Call Service and the legally require eCall Emergency System are available to you without the conclusion of a separate We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into We Connect with your username and password.

We Connect

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate We Connect contract with Volkswagen AG.

Service

Activation

Technical requirements

Mobile key1)

We Connect

‘Discover Pro’ navigation system,  compatible smartphones

Breakdown Call

We Connect

Series

Vehicle Status

We Connect

Series

Doors & Lights

We Connect

Series

Automatic Accident Notification

We Connect

Series

Vehicle Health Report

We Connect

Series

Driving Data

We Connect

Series

Parking Position

We Connect

Series

Service Scheduling

We Connect

Series

Activation

We Connect

Technical requirements

‘Discover Pro’ navigation system,  compatible smartphones

1) Only available with the optional ‘Discover Pro’ navigation system and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.

The diagram illustrates the current sales programme.

We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: With your Volkswagen ID and ‘We Connect Plus’ activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more comfort and entertainment.

Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at portal.volkswagen-we.com and use the services for the full duration of the free initial period (depending on equipment: 1 year/ Discover Media or 3 years/ Discover Pro).

Service

Category

Activation

Technical requirements

Area Alert

Vehicle functions

We Connect Plus

-

Speed Alert

Vehicle functions

We Connect Plus

-

Horn & Turn Signals

Vehicle functions

We Connect Plus

-

Online Anti-Theft Alarm

Vehicle functions

We Connect Plus

Anti-Theft Alarm

Online Auxiliary Heater

Vehicle functions

We Connect Plus

Auxiliary Heater

Lock & Unlock1)

Vehicle functions

We Connect Plus

-

Departure Times

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Air Conditioning

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Charging

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Online Voice Control

Vehicle functions

We Connect Plus

Infotainment systems, Discover Media or Discover Pro; voice control

Internet Radio2)

Streaming & Internet

We Connect Plus

Discover Media or Discover Pro; ‘Streaming & Internet’ bundle

Media Streaming2),3)

Streaming & Internet

We Connect Plus

Discover Media or Discover Pro; ‘Streaming & Internet’ bundle

Wi-Fi Hotspot2)

Streaming & Internet

We Connect Plus

Discover Media or Discover Pro

Online Traffic Information

Navigation

We Connect Plus

Discover Media, Discover Pro

Online Route Calculation

Navigation

We Connect Plus

Discover Media, Discover Pro

Filling Stations and Charging Stations

Navigation

We Connect Plus

Discover Media, Discover Pro

Online Map Update

Navigation

We Connect Plus

Discover Media, Discover Pro

Parking Spaces

Navigation

We Connect Plus

Discover Media, Discover Pro

Category

Vehicle functions

Activation

We Connect Plus

Technical requirements

-

1) The “Lock & Unlock” service is a secure service and requires that your identity be verified via the Volkswagen Ident process. Your identity will be verified by a Volkswagen dealership or via video chat.
2) For the use of the “Streaming & Internet” services and for the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com
3) Use requires an account with a relevant streaming service.

The diagram illustrates the current sales programme.

We Upgrade

We Upgrade lets you equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use We Upgrade products, you need a Volkswagen ID user account, a valid We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for We Upgrade. The We Upgrade products available for the specific vehicle can be viewed by the primary user in the infotainment system In-Car Shop. For paid-for products, you need to go to the We Connect web shop https://shop.volkswagen-we.com and save a payment method. Purchased and activated We Upgrade functions remain with the vehicle and cannot be transferred to other vehicles.

Function

Activation

Technical requirements

App-Connect including App-Connect Wireless for Apple CarPlay 1)

We Connect

The new Golf; Discover Media for wireless use of Apple CarPlayTM - otherwise, wired use

Voice control

We Connect

The new Golf; Discover Media

Mood Lighting

We Connect

The new Golf; Mood Lighting

Light Assist

We Connect

The new Golf

Activation

We Connect

Technical requirements

The new Golf; Discover Media for wireless use of Apple CarPlayTM - otherwise, wired use

1) App-Connect includes Apple CarPlay™, Android Auto™ and MirrorLink® technologies. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for all three technologies and the availability of these technologies can vary from country to country. Information on the compatibility of smartphones can be found for Apple CarPlay™ at https://www.apple.com/ios/carplay/, for Android Auto™ at https://www.android.com/intl/en_en/auto/ and for MirrorLink® at https://mirrorlink.com/. 

The diagram illustrates the current sales programme.

Packages, contract periods and prices

We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period.

We Connect

We Connect Plus
(without navigation)

We Connect Plus
(with Navigation)

Free initial period

unlimited

1 year

1 year (Discover Media)
3 years (Discover Pro)

Extend by 1 year

-

75,00 €

145,00 €

Extend by 2 years

-

120,00 €

240,00 €

Free initial period

unlimited

Extend by 1 year

-

Extend by 2 years

-

The diagram illustrates the current sales programme.

We Connect app download

Enjoy all the benefits of Car-Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

Go to App Store
Go to Play Store
We Connect app download
 
 
 
© Volkswagen 2020
Imprint
Legal Statement
Cookie Policy
Privacy Policy
Disclaimer by Continental Cars Ltd.
1.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.portal.volkswagen-we.com and use the services for the full duration of the agreed free period.The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the ‘Streaming & Internet’ services and individual Volkswagen AG in-car apps. For the use of the ‘Streaming & Internet’ services, individual in-car apps and the Wi-Fi hotspot, data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within the EU. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app.  The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on the vehicle and equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more information at www.portal.volkswagen-we.com and from your Volkswagen partner. For information on mobile phone charges, please consult your mobile phone provider.
3.
The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1 September 2017, certain new vehicles have been type-approved according to the Worldwide Harmonised Light Vehicle Test Procedure (WLTP), a new, more realistic testing process for measuring fuel consumption and CO₂ emissions. Starting on 1 September 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO₂ emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. This may lead to corresponding changes in vehicle taxation from 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. The additional provision of WLTP values is voluntary until their application becomes mandatory. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are provided purely for comparison purposes between the various types of vehicle. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO₂ emissions and performance.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de/co2).
The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.

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