Register once, enjoy many benefits.
1,3

Register once, enjoy many benefits.

2.
Fuel consumption, l/100 km: combined 1.7-1.6; electricity consumption, kWh/100 km: combined 11.4 - 11.3; CO₂ emissions, g/km: combined 38 - 36; efficiency class: A+++

Register once, enjoy many benefits.

Every hero has a helping hand. And with the We Connect services, you've got a whole range of them. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the We Connect and We Connect Plus packages may differ between countries and depend on the model, model year and vehicle equipment. More information on the services available to you can be found in your myVolkswagen customer areaOpens an external link or in the We Connect app.

This is an offer by Volkswagen AG, Germany.

Imprint →

Basic functions

Basic functions such as the Emergency Call Service and the legally require eCall Emergency System are available to you without the conclusion of a separate We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into We Connect with your username and password.

We Connect

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate We Connect contract with Volkswagen AG.

Service

Activation

Technical requirements

Mobile key1)

We Connect

Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only),  compatible smartphonesOpens an external link

Breakdown Call

We Connect

Standard

Vehicle Status

We Connect

Standard

Doors & Lights

We Connect

Standard

Vehicle Health Report

We Connect

Standard

Driving Data

We Connect

Standard

Parking Position

We Connect

Standard

Service Scheduling

We Connect

Standard

Activation

We Connect

Technical requirements

Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only),  compatible smartphonesOpens an external link

1) Only available with the optional Discover Pro (for Passat, Arteon and Golf) or Discover Media (Golf only) navigation systems and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphone, the mobile key has a one-year validity period tied to the device.

The diagram illustrates the current sales programme.

We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and “We Connect Plus” activation, you have access to extra smart functions: from smart navigation with real-time information and media streaming and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate We Connect Plus contract with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.netOpens an external link or using the “Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the free initial period (depending on equipment: for example, one year for Discover Media and Ready 2 Discover or three years for Discover Pro).

Service

Category

Activation

Technical requirements

Horn & Turn Signals

Vehicle functions

We Connect Plus

-

Online Anti-Theft Alarm

Vehicle functions

We Connect Plus

Anti-Theft Alarm

Remote Ventilation Control

Vehicle functions

We Connect Plus

Golf 8, available for selected engines only, requires sufficient battery capacity

Online Auxiliary Heater

Vehicle functions

We Connect Plus

Auxiliary Heater

Lock & Unlock1)

Vehicle functions

We Connect Plus

-

Departure Times

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Air Conditioning

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Charging

Vehicle functions

We Connect Plus

Electric and hybrid electric vehicle

Online Voice Control2)

Vehicle functions

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade; Voice Control

Internet Radio3)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package

Media Streaming3) 4)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro; ‘Streaming & Internet’ package

Wi-Fi Hotspot3)

Streaming & Internet

We Connect Plus

Ready 2 Discover, Discover Media or Discover Pro

Online Traffic Information

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Route Calculation

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Filling Stations and Charging Stations

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Map Update

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Parking Spaces

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Online Destination Import

Navigation

We Connect Plus

Discover Media, Discover Pro or Ready 2 Discover once navigation is activated via We Upgrade

Category

Vehicle functions

Activation

We Connect Plus

Technical requirements

-

1) The “Lock & Unlock” service is a secure service and requires that your identity be verified via the Volkswagen Ident process. Your identity will be verified by a Volkswagen dealership or via video chat.
2) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
3) Additional data is required for the use of the “Streaming & Internet” services and for the Wi-Fi hotspot. Data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can form your own data connection using a mobile device (smartphone tethering) with an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
4) Use requires an account with a relevant streaming service.

The diagram illustrates the current sales programme.

We Upgrade

We Upgrade lets you equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use We Upgrade products, you need a Volkswagen ID user account, a valid We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for the relevant product and may depend on the model year and production date. The We Upgrade functions available for the specific vehicle can be viewed and purchased by the primary user in the infotainment system In-Car Shop or in the We Connect web shopOpens an external link. Paid-for products can be purchased in the In-Car Shop and the We Connect web shop with the payment methods that are currently available and can be viewed there. Your Volkswagen dealership is also happy to advise on questions regarding We Upgrade functions and their availability. Purchased and activated ‘We Upgrade’ functions remain with the vehicle, can be used by all drivers and cannot be transferred to other vehicles.

Function

Activation

Technical requirements

Navigation

We Connect

For We Connect-ready vehicle; Ready 2 Discover

App-Connect including App-Connect Wireless for Apple CarPlay and Android Auto™ 1)

We Connect

For We Connect-ready vehicle; Ready 2 Discover or Discover Media for wireless use of Apple CarPlay™ and Android Auto™ by Google

Voice control 2) 3)

We Connect

For We Connect-ready vehicle; Ready 2 Discover4) or Discover Media

Mood Lighting

We Connect

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Background Lighting

We Connect

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Light Assist

We Connect

Golf 8; Ready 2 Discover, Discover Media or Discover Pro

Adaptive Cruise Control ACC5)

We Connect

Golf 8; speed limiter; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Road Sign Display

We Connect

Golf 8; Ready 2 Discover

Activation

We Connect

Technical requirements

For We Connect-ready vehicle; Ready 2 Discover

1) App-Connect includes Apple CarPlay™, Android Auto™ and MirrorLink® technologies. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for all three technologies and the availability of these technologies can vary from country to country. Information on the compatibility of smartphones can be found for Apple CarPlay™ at https://www.apple.com/ios/carplay/, for Android Auto™ at https://www.android.com/intl/auto/ and for MirrorLink® at https://mirrorlink.com/.
2) Use of expanded Online Voice Control functions requires a Volkswagen ID and active We Connect licence. Depending on the vehicle model and its equipment, you can use your voice to control lots of vehicle features and online services with ease.
3) (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian.
4) Voice control of navigation functions with Ready 2 Discover only available once navigation is activated via We Upgrade.
5) ACC operates in a speed range between 30 km/h (20 mph) and 210 km/h (130 mph). This speed range may vary depending on the market. You can override ACC control at any time. When you brake, the control system is stopped. When you accelerate, it is interrupted for the duration of acceleration and then continues. If a trailer is attached to your vehicle, ACC offers less dynamic control. If the automatic deceleration triggered by ACC is not sufficient, the ACC will display a message in the instrument cluster prompting you to brake. The red warning lamp will light up and an audible warning will sound. ACC’s smart technology cannot override the laws of physics and operates exclusively within the system’s limitations. Drivers must never be led by the additional convenience into taking safety risks.

The diagram illustrates the current sales programme.

Packages, contract periods and prices

We Connect-ready vehicles are ready for connectivity as standard. For new vehicles, depending on equipment, specific service bundles are available free of charge for an initial contract period. You can extend the services via your In-Car Shop in the infotainment system, for example, or via the We Connect web shopOpens an external link. 

We Connect

We Connect Plus
(without navigation)

We Connect Plus
(with Navigation)

Free initial period

unlimited

1 year

1 year (Discover Media or Ready 2 Discover)
3 years (Discover Pro)

Extend by 1 year

-

75,00 €

145,00 €

Extend by 2 years

-

119,00 €

235,00 €

Free initial period

unlimited

Extend by 1 year

-

Extend by 2 years

-

The diagram illustrates the current sales programme.

We Connect app download

Enjoy all the benefits of Car-Net and We Connect in one app. Simply download the We Connect app for your smartphone operating system an connect it to your Volkswagen.

Go to App StoreOpens an external link
Go to Play StoreOpens an external link
We Connect app download
2,3
2.
Fuel consumption, l/100 km: combined 1.7-1.6; electricity consumption, kWh/100 km: combined 11.4 - 11.3; CO₂ emissions, g/km: combined 38 - 36; efficiency class: A+++

Get in touch with us

Get in touch with us

Kontakt

Any questions, ideas or feedback?

Then give us a call. Contact us on 800-62948 (free from all Maltese networks). We’re available around the clock. If your telephone provider does not support this number, please call 27780311. The costs are based on the relevant rate charged by your provider. In the case of calls from abroad, roaming charges may apply.

You can also send an email to:
weconnect-support@volkswagen.deOpens a mail link

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Q&A

Find answers to frequently asked questions about We Connect here.

© Volkswagen 2022

Disclaimer by Continental Cars Ltd.

1.
To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app (available in the App Store and Google Play Store) and use the services for the full duration of the agreed free period.
The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data over the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider are required to use the free We Connect app. 
The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on both the vehicle and its equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at www.connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
3.
The specified consumption and emissions values were obtained using the legally required measurement procedure. Since 1 September 2017, certain new vehicles have been type-approved according to the Worldwide Harmonised Light Vehicle Test Procedure (WLTP), a new, more realistic testing process for measuring fuel consumption and CO₂ emissions. The WLTP will gradually replace the New European Driving Cycle (NEDC) from 1 September 2018. Due to the more realistic testing conditions, the fuel consumption and CO₂ emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation from 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

It is still mandatory to include NEDC values as part of communications. For new vehicles that have been type-approved according to the WLTP, NEDC values are derived based on WLTP values. The additional provision of WLTP values is voluntary until their application becomes mandatory. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are provided purely for comparison purposes between the various types of vehicle. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO₂ emissions and performance.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de/co2).
Efficiency classes evaluate vehicles based on CO2 emissions, taking into account empty vehicle weight. Vehicles which are in line with the average are classed as D. Vehicles better than the current average are graded A+++, A++, A+, A, B or C. Vehicles below average are classed E, F or G. The details here are based on the EC type-approval for the selected model and its standard equipment in accordance with Directive 2007/46/EC. The optional equipment you selected during configuration may mean that your configured model corresponds to a different approved type on account of your selected equipment than it would otherwise without the selected optional equipment. This means the details for your configured model may vary. The CO2 values stated are the values determined in the context of the vehicle’s type approval.
  • The information, pictures, colors, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.