A woman sits in a VW ID.3 and looks at her mobile phone – Help with apps and digital services

Help for Apps and digital services

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Support by Volkswagen AG (Imprint & Legal)Opens an external link

You can find answers to questions related to the mobility services, connectivity, and subjects such as charging and wall box here.

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How can we help you?

Do you have any questions about our digital services or apps? If you enter your question in the search field, you will find suitable answers in our FAQs. 
Your question is not listed, or are you interested in the topic of electromobility? Then you can reach us at any time by phone or via the contact form.

Enter your question here.

Apps and Digital Services

Do you have any further questions on our Apps and Digital Services? Then get in touchOpens a mail link.

Free hotline apps and digital services

How to reach us:

800-62948Opens a phone link

If your phone provider does not support this number, please call +49 5361 - 379 377 8Opens a phone link. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.

We are there for you. 24 hours a day. Seven days a week.

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Do you have questions on Charging and Wall Boxes?  

Do you have questions on Charging and Wall Boxes?  

A woman charges her VW ID. model at the home charging station 

We are available all across Europe, 24 hours a day, 365 days a year, and in all European languages. You can reach us at E-Mail contactOpens a mail link or on the European freephone number.

Free Hotline Charging and Wallbox

How to reach us:

00800-IDDIRECTOpens a phone link
00800-43347328Opens a phone link

If your phone provider does not support this number, please call +49 5361 3790510Opens a phone link. Costs depend on individual provider tariffs. Calls made from other countries may incur roaming fees.

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The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.