Information on EA189 diesel engines
Check if your vehicle is affected.
Please enter your vehicle identification number (VIN)
Please observe: The check only determines whether your car belonging to the Volkswagen or Volkswagen Commercial Vehicle brand is affected by the technical NOx measure. Vehicles that were sold in the USA and Canada are not included in the inquiry. For more information, please contact our customer service.
What is a VIN?
The VIN is a clear vehicle identification number. You can find the 17-digit number in part I of the registration certificate, i.e. in your vehicle registration document, and in the lower area of your windscreen.
On the windscreen
In Part I of the Registration Certificate
Each individual customer is important to us
The diesel recall is about much more than just the engines. It’s about every single customer. That’s why we’ve already successfully modified hundreds of thousands of Volkswagen. But there’s more: We’ve been busy developing, testing and verifying. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).
That means: We can now amend each and every affected diesel engine in Germany. All Volkswagen customers whose vehicles have not yet been modified shall receive information on this by post in the near future. We truly appreciate your patience and loyalty to our brand. In the future we will work round the clock to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.
Because each individual customer is important to us.
Questions and answers
This page contains questions and answers on current developments at Volkswagen. This information is updated regularly. It relates exclusively to the ongoing examination of inaccurate CO2 values in particular vehicle models and the technical NOx measure.
FAQ on NOx
FAQ on CO2
Facts on diesel emissions
Find out all the important facts from short videos: from the functionality of the switch logic and planned corrective measures to making an appointment with your Volkswagen Partner.
Diesel emissions after-care
Here, we will show you how harmful substances are eliminated step-by-step from the exhaust gas produced by a diesel engine to ensure adherence to the regulations stipulated by international markets.
What is the purpose of the engine management system?
Discover why a special test bench mode – which calls up a predetermined profile when testing for exhaust emissions – is activated in the vehicle when it is on the dynamometer.
Corrective measures concerning the diesel issue
See which measures are being applied for which engine type. This will provide information on whether it is sufficient to simply install a new engine management software or whether it is necessary to take a technical measure.
How to get an appointment
Find out when you can arrange an appointment for your vehicle to be modified, free of charge, and how the campaign works for you as a customer.
Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.
Please do not hesitate to send us an e-mail:
You can contact our free hotline every day from 8.00 a.m. to 8.00 p.m.:
+49 800 86 55 79 24 36
Find your way to your nearest Volkswagen Partner:
Find your Volkswagen Partner
Your way to your nearest Volkswagen Commercial Vehicles Partner:
Find your Volkswagen Commercial Vehicles Partner