Information on EA189 diesel engines
Check if your vehicle is affected.
Please enter your vehicle identification number (VIN)
Please observe: The check only determines whether your car belonging to the Volkswagen or Volkswagen Commercial Vehicle brand is affected by the technical NOx measure. Vehicles that were sold in the USA and Canada are not included in the inquiry. For more information, please contact our customer service.
What is a VIN?
The VIN is a clear vehicle identification number. You can find the 17-digit number in part I of the registration certificate, i.e. in your vehicle registration document, and in the lower area of your windscreen.
On the windscreen
In Part I of the Registration Certificate
Each individual customer is important to us
The diesel recall is about much more than just the engines. It’s about every single customer. That’s why we’ve already successfully modified hundreds of thousands of Volkswagen. But there’s more: We’ve been busy developing, testing and verifying. Following a series of strict tests, every one of the technical solutions that we have developed has been approved by the German Federal Office for Motor Traffic (KBA).
That means: We can now amend each and every affected diesel engine in Germany. All Volkswagen customers whose vehicles have not yet been modified shall receive information on this by post in the near future. We truly appreciate your patience and loyalty to our brand. In the future we will work round the clock to restore your faith in the Volkswagen brand. And we will only be 100% satisfied when our customers are once again 100% satisfied with Volkswagen.
Because each individual customer is important to us.
Questions and answers
This page contains questions and answers on current developments at Volkswagen. This information is updated regularly. It relates exclusively to the ongoing examination of inaccurate CO2 values in particular vehicle models and the technical NOx measure.
FAQ on NOx
What should a customer do when purchasing a used car that has not yet been updated with the software?
What rights do consumers have according to the Trust Building Measure (TBM)?
How will customers with affected vehicles, in the first instance, be contacted?
I am an owner of an affected vehicle and live in the EU27. I chose not to take part in the software implementation measure. Am I allowed to continue to drive in Germany (for example upon holiday)?
I am an owner of an affected vehicle and live in the EU28. I chose not to take part in the software implementation measure. What happens if I move permanently to a country where the technical measure is mandatory and I want to take my car with me?
Why is it being communicated that the Federal Office for Motor Traffic has approved 100% of the technical solutions but I have not yet received a letter from Volkswagen?
My vehicle is affected – do I have to take it to the workshop?
Why does my car need a technical measure?
How can I arrange an appointment for the technical measure?
Will I receive a confirmation from the Volkswagen Partner after the technical measure has been implemented and what should I do if I ever lose it?
Who do I contact if my car shows a problem after the implementation of the technical measure?
My vehicle is affected – can I continue to use it?
My vehicle is affected – who will inform me about the next steps?
My vehicle is affected – will it incur any costs for me?
When will I receive further information?
What exactly happened on the dynamometer and how?
Which values – according to the authorities' observations – deviate from the approved values?
Are engines with the EU 6 emission standard also affected?
Are Volkswagen petrol engines also affected by the emissions issues?
How will future used car purchasers be able to tell whether the vehicle has already been amended? Is there a special label on the car?
Is it possible that the vehicle will be damaged by the implementation of the switch logic?
Can the modification be carried out by any Volkswagen Partner wide?
Is the modification free of charge?
Does the planned field campaign apply to all affected vehicles?
What exactly do the agreements with the US authorities entail?
What does the agreement with the US authorities mean for customers in Germany?
What does this Trust Building Measure from Volkswagen mean?
Which brands offer the Trust Building Measure and which models does it affect?
To whom does the Trust Building Measure apply?
Which components are covered by the Trust Building Measure?
What are the requirements for the Trust Building Measure?
Is the Trust Building Measure also applicable if my vehicle has already participated in the technical measure?
FAQ on CO2
What scale are we talking about with regards to the deviations of the specified CO2 values compared to the remeasured values?
What are the consequences for the customer?
Are any technical modifications or software updates to be expected on the affected models?
My vehicle consumes considerably more than the amount stated in the vehicle documents and catalogues. How do you explain this? Are the official test values just superfluous information?
Contact us
Do you have any questions on the current situation at Volkswagen or the status of your vehicle? Our customer service will be happy to assist.
Please do not hesitate to send us an e-mail:
kundenbetreuung@volkswagen.de
You can contact our free hotline every day from 8.00 a.m. to 8.00 p.m.:
+49 800 86 55 79 24 36
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