A woman sitting in the driver seat of a stationary T-Cross with the door open, looking at a mobile phone

Activate VW Connect and We Connect

The smart online services from VW Connect and We Connect make your life easier – before, during and after every trip. Here we show you step by step how you can connect your new or used vehicle yourself and activate the functions with ease.

Your dealership will also be happy to take you through the first steps and start the activation process with you before vehicle handover.

This is an offer by Volkswagen AG, Germany.

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A few simple steps to your connected car

Please note that a Volkswagen ID user account and a separate contract with Volkswagen AG concerning the use of mobile online services are required for full use of the functionalities.

01. Download the Volkswagen app

Download the free Volkswagen app for iOS or Android.

Download from the App StoreOpens an external link

Download from Google PlayOpens an external link

02. Create a Volkswagen ID / set up a user account 

Log in with your Volkswagen ID in the app. If you have not yet set up a Volkswagen ID, the app will take you step by step through the registration process.

Log in or registerOpens an external link

03. Add vehicle

Add your vehicle to your user account in the Volkswagen app using the vehicle identification number (VIN). You will find the VIN behind the windscreen of your Volkswagen or in the registration document.

04. Activate VW Connect or We Connect

Conclude the VW Connect or We Connect contract as shown in the app, then navigate to “Connect to VW Connect / We Connect” in your infotainment system. Here, follow the instructions in the app.

More information and a detailed description of the activation of VW Connect or We Connect is available to download here as a PDF.

You can also find the additionally required steps for activation for used vehicles here.

Video guide

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Volkswagen app

The Volkswagen app - the digital companion for your vehicle

A woman looking at a mobile phone. A red Volkswagen in the background.

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car-Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

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Connectivity

Compatibility check. Here is a first look at which mobile online services are available in your Volkswagen.  

Continue to compatibility checkOpens an external link
Car-Net

Activating Car-Net. Find out how to activate your mobile online services here.

More about activating Car-Net
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
© Volkswagen 2025

Disclaimer by Continental Cars Ltd.

1.
When you buy a new vehicle, you have the opportunity to use digital services from VW Connect / VW Connect Plus or We Connect / We Connect Plus for the free initial contract period. To use the VW Connect / VW Connect Plus or We Connect / We Connect Plus services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect / VW Connect Plus or We Connect / We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen www.myvolkswagen.net. For customers with VW Connect and VW Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the Wi-Fi hotspot, data plans can be purchased from the external mobile communications partner Cubic Telecom and used in the network coverage area within many European countries. The data in these plans can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use this service with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function of the service is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. For customers with We Connect and We Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data plans can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these plans can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen”.    The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.