We Connect comfort services - Feels like it was made for you

Feels like it was made for you.

Feels like it was made for you.

Need the car, but your partner's got the key? Just get it sent to you by smartphone. With personalisation, your personal settings are activated in an instant. Feel at home – even on the way to work: Just say “Drive me to work” and your Volkswagen will start navigation. After all, it understands you better than ever. And if you like, it can even accept packages for you. That’s teamwork.

This is an offer by Volkswagen AG, Germany.

Online Auxiliary Heater

On cold days, you can pre-warm your car whilst you are still having breakfast. The Online Auxiliary Heater* service also allows you to configure departure times via the We Connect app, so that your vehicle will always be heated and de-iced when you want to set off.

* Only works if you have the auxiliary heating feature.

We Connect - Climatise your vehicle before your trip with your smartphone
We Connect - Your smartphone becomes a car key

Mobile key

No more searching for keys – your smartphone acts as a mobile key*, opening and starting your Volkswagen in an instant. Send more digital keys to your friends and family and make it easy to use your vehicle. The first five mobile keys are available to you for free; further mobile keys can be purchased directly via the In-Car Shop of your infotainment system or in the We Connect web shopOpens an external link

* Only available with the optional “Discover Pro” (for Passat, Arteon and Golf) or “Discover Media” (only Golf) navigation systems and in conjunction with the We Connect app. Five free mobile keys are available to start with for the Passat and the Arteon and, once the function has been purchased, five mobile keys are also available for the Golf. Mobile keys can be redeemed within the first four years of conclusion of the We Connect contract. The transfer of a mobile key requires a key sender identity check through the Volkswagen Ident procedure. Following installation on a compatible smartphoneOpens an external link, the mobile key has a one-year validity period tied to the device.


Your Volkswagen recognises you – and once you have set up your VW account and logged in for the first time in your vehicle, it automatically activates your personal settings for numerous systems, including seat, light, air conditioning, infotainment, navigation and driver assistance, depending on your equipment level. Maximum convenience when changing vehicles and for different users.

We Connect - Simply take your personalised settings with you
We Connect - Online Voice Control

Online Voice Control

With the optional voice control* online upgrade, you can enhance your vehicle’s voice control. Select your favourite music online, search for your favourite internet radio station with voice command, and take advantage of the intuitive destination input while navigating. In the new Golf, you can also dictate emails or have them read out to you or operate your in-car apps – without taking your eyes off the road.

* (Online) Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian. 

Service Scheduling

Your Volkswagen can take care of arranging service appointments for you if you wish, so that you can focus on the important things in life. As soon as a service such as an inspection or oil change is due, the vehicle can send all the important data to your preferred authorised workshop if you wish and if it has online connectivity, and the workshop will contact you to arrange an appointment.* You can easily search for and select a Volkswagen authorised workshop in your myVolkswagenOpens an external link customer account or in the We Connect app. The transferred data even allows your workshop to estimate how much time you should allow for the service appointment – so your service scheduling practically takes care of itself.

* Further information on data processing can be found in the Privacy Policy here:  www.myvolkswagen.net/weconnect-legal-mod123Opens an external link

We Connect – easily arranging a service appointment

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Any questions? You’ll find rapid answers or personal advice on our digital services here.

Disclaimer by Continental Cars Ltd.


To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. In addition, a separate We Connect or We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the app Volkswagen We Connect” (available in the App Store and Google Play Store). For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the Volkswagen We Connect” app and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app Volkswagen We Connect”.  

The services included in the We Connect and We Connect Plus bundles may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile phone provider.

  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.