VW ID.5 and VW Tiguan and three VW service employees in front of a VW dealership

Service and parts

Find your Volkswagen Partner

We provide information on various Volkswagen parts and services for your combustion, hybrid or electric car.  

Volkswagen Service
VW service employee in a VW car looks at a tablet – Volkswagen Service

All Volkswagen drivers can take advantage of the Genuine Services. With the Volkswagen Genuine Parts and services you can enjoy a comfortable journey – no matter what model you drive. Benefit from experienced service employees and high-grade technical equipment.

Your benefits

  • High-quality service:
    Benefit from extensive knowledge and high-quality standards.
  • Broad range of services:
    Your Volkswagen Partner offers a large number of services that you can take advantage of for your Volkswagen.
  • Parts at the Volkswagen Partner:
    Volkswagen Service only uses parts, which are of high quality and tailored to your vehicle.

If you have any questions or cannot find a suitable service here, please contact your Volkswagen Partner. They will help you with virtually every aspect of your Volkswagen.

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The most important services at a glance

Vehicle Check

More reliable driving

With the Vehicle Check, you can enjoy more reliable driving and, at the same time, help to preserve the value of your Volkswagen. Your Volkswagen Partner will check important aspects of your car – from the brakes to the engine.

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Volkswagen parts

When it comes to parts, your Volkswagen Partner has numerous categories to offer. Depending on what you need, you can choose from the following:

  • Genuine Parts:
    Genuine Parts are high-quality and coordinated to fit your Volkswagen – they are installed in new vehicles and used for repairs.
  • Exchange Parts:
    Exchange Parts are an additional offer for selected product groups alongside new parts.
  • Classic Parts:
    Classic Parts are replacement parts in original quality for classic cars and modern classic cars, as collectors' items or for daily use, whatever their age.
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Main Inspection Service

VW service employee and customer next to VW ID.3 looking at a tablet

Is it time for the main inspection? Your Volkswagen Partner will take care of arranging an appointment with a qualified specialist. You can also have your vehicle checked beforehand. During the Main Inspection Pre-Check, your Volkswagen will be checked in the relevant points, free of charge. The workshop will inform you of any detected defects. Any necessary repairs will only be performed after consulting with you. Tip: Request the Main Inspection Pre-Check at your Volkswagen Partner and book the Main Inspection Service at the same time.

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  • Intervals of inspection

    Depending on the vehicle equipment and operating conditions, the inspection of your vehicle will be conducted according to either the fixed or flexible service. Whether it’s a Golf, Polo or another Volkswagen – safety-relevant aspects of your car will be checked and professionally serviced in the workshop.

    The sticker in the door pillar or the Service Interval Display on your speedometer – the question of where to find your next service appointments depends in turn on another question: Is it with or without an oil change?

    When does my vehicle have to go for the next service?

    The following distinction is made when it comes to service:

    • Appointments with an oil change (e.g. Interval Service): In this case, the Service Interval Display or the multi-media system indicates the next appointment
    • Appointments without an oil change (e.g. inspection): In this case, the next appointment is in the door pillar

  • Scopes of inspection

    During an inspection, maintenance works are performed in accordance with the service schedule. This helps to keep your vehicle safe in road traffic. Up to 42 inspection points on your car are checked. The inspection encompasses work on the following components:

    • Running gear
    • Electrics
    • Engine and gears
    • Vehicle body

  • Inspection for hybrid and electric vehicles

    The maintenance of an electric vehicle can be more simple, as fewer components may mean less wear and less need for repairs. As a result, you could benefit from lower maintenance costs and visits to the workshop might happen less often.

    Intervals for ID. models

    • In accordance with the Service Interval Display, at the latest after two years with no mileage limit, with brake fluid and interior filter replacement

    Intervals for hybrid vehicles

    The inspection intervals for plug-in and mild hybrids correspond to those of combustion engine models.

    • Oil change every 15,000 km or after one year*
    • Inspection every 30,000 km or after two years*

    * Depending on which occurs first.

VW service employee and customer looking at a tablet next to a VW ID.5 – Service for ID.

Service for your ID.

Do you drive an ID.3, ID.4, ID.5 or ID.7? Benefit from the service for electric vehicles for all ID. model years and, of course, for the GTX version. With the services, your service partner can help you keep your cares to a minimum when you’re on the road, since almost every Volkswagen workshop has employees who are specially trained to deal with electric vehicles. If you want to know when your next service appointment is due, the Service Interval Display can help. It can be found on the display of your instrument cluster and in the infotainment system. Are you interested in ID. software updates for your car? We will inform you about available software updates and how they can be performed.

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Marten deterrent products

Keep martens moving on – not moving in

Martens may look harmless, but they can wreak havoc under the bonnet of your car. By chewing and pulling on hoses, ignition cables and insulation materials, they can cause costly repairs, breakdowns and further damage to vital parts. In electric vehicles, the costs can be even higher, as components such as high-voltage cables often need to be replaced entirely. Protect your vehicle now and save yourself time, stress and money. Discover a wide range of marten deterrent products here.

Scent

Remove odours for greater peace of mind

Scent mark removers and marten deterrent sprays are quick and effective solutions for unwanted odours. Scent mark removers neutralise territorial smells in your engine bay and parking area, creating the right starting point for further action. Deterrent sprays release a scent that martens find unpleasant. They can be used as a quick, short-term solution or alongside other methods, but the spray needs to be regularly reapplied to maintain its effect.

More about Scent-based deterrents