A woman sits in her VW ID.3 and connects her smartphone to her car via App Connect

ID. Over-the-Air update. Benefit from the updates

Learn here how you can benefit from regular Over-the-Air updates and which conditions need to be met to do so.

Experience the future today

With regular Over-the-Air updates, the Volkswagen ID. models can benefit from the latest digital developments even after they have been purchased. Functions and optimisations can be installed "Over-the-Air" without having to visit the workshop. You can find out exactly how this works here.

A man leans against his VW ID and looks at his smartphone – VW online update

Over-the-Air updates are downloaded in the background via the vehicle's mobile phone access while driving. As soon as an update is available, a notification will be available in the infotainment system and your ID. will guide you through the installation steps. While your vehicle is parked, the complete installation takes place and the next time you start you can enjoy the new and improved functions. Please note the further information in the digital vehicle manual.

A woman in a red jacket standing in front of a VW ID. and an illuminated VW logo

Are you still missing the software update 2.1?

Then make an appointment now with your Partner. The ID.Software2.1 is a prerequisite for the online update, the ID.Software2.3, and future updates. Find more information, contents and FAQs here.
Go to Workshop update

Do you need help?
Then get in touch with us

You can reach us on 800-62948Opens a phone link (free of charge from all German networks). We are available round-the-clock. If your telephone provider does not support this number, please call 27780311Opens a phone link. The costs depend on the respective tariff with your provider. Roaming charges may apply for calls from abroad.
You are also welcome to send an e-mail to: weconnect-support@volkswagen.deOpens a mail link
Please note that we are not able to give you exact information about the date when the software will be available for your vehicle.

Prerequisites for the online update

We listened to you. With the help of your feedback, we put together a comprehensive software update for you, the version ID.Software2.3. For the first time, it can now also be installed Over-the-Air, i.e. without a visit to the workshop, for a vehicle of the Volkswagen ID. family. Find out whats new on this page.

Note:

  • The prerequisites for Over-the-Air updates are the installation of the ID.Software2.1 on your vehicle and an existing We Connect Start contract*.
  • The functionality after the update depends on the market, model year and optional equipment and can vary.
  • The installation of ID.Software2.3 is a prerequisite for receiving further updates.
  • Some software updates are not available as Over-the-Air updates and need to be carried out at a workshop.

If you have not yet received the ID.Software2.1 update, please contact your Volkswagen Partner.

A woman sits in her VW ID and types something into her mobile phone – VW Over-the-Air update

You also need an active We Connect Start contract, which you can use free of charge for the first one years of the vehicle and which brings numerous advantages to everyday life, for example pre-air conditioning of the vehicle or the display of the charge status.

You haven't activated We Connect Start?
You can find out more about the service and registration on the We Connect Start page.

What is included in the update?

What is included in the update?

ID.Software2.3 consists of two parts. During the first software update, the advanced main-beam control as well as the driver assist systems will be improved. For vehicles with head-up displays, the interaction between hardware and software is optimised. Alongside further improvements in performance and stability, the second software update includes new functions for the ID. Light as well as design adjustments within the infotainment system.

A visualisation of the phases of the Over-the-Air update

With the ID.Software2.3 your infotainment system appears in a new look. Customisations such as redesigned digital buttons, customised fonts and an optimised arrangement of function menus, significantly improve the readability and usability of the infotainment system. The home button now adapts to the situation of the shown context and can be changed individually in its appearance by you. In addition to the Volkswagen logo, numerous national flags are also available for this purpose.

When will the update happen?

You have already received or will shortly receive an email in which you can agree to download the Over-the-Air ID.Software2.3 update. Please check the inbox of the email address that you have stored in your Volkswagen ID. Do not read the email while driving.
After you have given your consent, it may take a few weeks for your ID. to receive the update, as we will roll out the software successively. Please make sure your ID. has a stable network connection before and while driving.
As soon as a software package is fully downloaded and ready for installation, the message "System update available" will appear in the Infotainment display.

How to perform the update

Video tutorial: Over-the-Air update

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Note: If you have already installed the We Connect ID. app and you have a valid We Connect Start contract, you can skip the first steps and start with step 4.

  1. Download We Connect ID. app for your smartphone free of charge. Depending on your operating system, you will find the We Connect ID. app for Android or for iOS in the Google Play Store or the App Store.
    Go to App StoreOpens an external link
    Go to Play StoreOpens an external link
  2. Log in to the app with your Volkswagen ID and add your vehicle.
  3. Activate your We Connect Start contract. To do this, follow the instructions displayed in the app.
  4. Available updates are automatically downloaded while driving if your ID. is in online mode.
  5. When you have finished driving, select the available update. Details about the content of the updated can be found in "More Information".
  6. During the installation of the Over-the-Air update, your ID. cannot be charged. Therefore, please ensure a minimum charge status of 50% and then remove the charging plug. Now start the update installation. This can take some time depending on the size of the update. Your ID. shows you in the infotainment system, before starting the installation, whether further conditions have to be fulfilled (e.g. close window). The update begins after leaving and locking the vehicle.
  7. During the installation of the updates, you will not be able to use or charge your ID.
  8. At the end of the installation your ID. establishes an internet connection.

You now benefit from new and improved functions. Volkswagen wishes you continued fun and a good drive in your ID.

A man sits in the cockpit of his VW ID and looks at his infotainment system

Safety notes for the update

In the course of updating the front camera for driver assist systems, the camera-based driver assistance systems (e.g. Lane Assist, Travel Assist, ...) are not available for safety reasons from the start of the download to the completion of the installation. Your ID. indicates this by warnings and symbols in the ID. display. Technically, the condition is comparable to "snow on the camera", which you may have already experienced last winter. The driving safety of your ID. is therefore maintained. After successful installation of the software update, the range of functions of the driver assistance systems will be available again and optimised. We send you e-mail which you can agree to receive the update. Please check the inbox of the e-mail address that you have stored in your Volkswagen ID. Please do not perform the confirmation while driving.

The ID. Drivers Club: The community for all ID. drivers

With your ID.3 or ID.4, not only have you opted for the mobility of the future, but you will also have access to the exclusive ID. Drivers Club. In a private Facebook group for like-minded people, you can exchange ideas and discuss the future of mobility – explore the world of ID. together.

A woman walks to her parked VW ID.4, which is in nature
FAQ – Over-the-Air software update
© Volkswagen 2024

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The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.