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We Connect activation instructions

We Connect activation instructions

Get mobile online services in your Volkswagen.
Here you can find out what you need to do to use We Connect.

This is an offer by Volkswagen AG, Germany.

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Find the right guide to your vehicle

Bring We Connect into your Volkswagen with ease using your smartphone. Select your Volkswagen model and follow the text guide to activate the mobile online services.

Want to find out if your vehicle model comes with We Connect or Car-Net? Try our compatibility checkOpens an external link here.

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Car-Net

Activating Car-Net. Find out how to activate your mobile online services here.

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Connectivity

Compatibility check. Check whether your vehicle model is compatible with We Connect or Car-Net.

Continue to compatibility checkOpens an external link
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services
© Volkswagen 2023

Disclaimer by Continental Cars Ltd.

1.

To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. In addition, a separate We Connect or We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the app “Volkswagen We Connect” (available in the App Store and Google Play Store). For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.myvolkswagen.net or via the “Volkswagen We Connect” app and use the services for the full duration of the agreed free period. The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of “Streaming & Internet” services and individual in-car apps. For the use of the “Streaming & Internet” services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these package can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with a existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen We Connect”.  

The services included in the We Connect and We Connect Plus bundles may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more details at connect.volkswagen-we.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile phone provider.

3.

The specified consumption and emissions values were obtained using the legally required measurement procedure. On 1 January 2022, the WLTP test cycle fully replaced the NEDC test cycle. Accordingly, no NEDC values are available for new type-approved vehicles after this date. Figures are not based on a single individual vehicle and are not part of the offer, but serve solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance. Due to the more realistic testing conditions, the fuel consumption and CO2 emissions values measured according to the WLTP are often higher than those measured under the NEDC. This may result in corresponding changes in vehicle taxation as of 1 September 2018. Further information about the differences between the WLTP and NEDC is available at https://www.volkswagen.com.mt/en/owners-and-users/useful-information/wltp.html.

Further information regarding official fuel consumption and the official, specific CO₂ emissions for new passenger vehicles can be found in the “Guidelines on fuel consumption, CO₂ emissions and electricity consumption of new cars” which is available free of charge from all points of sale and DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Str. 1, 73760 Ostfildern, Germany or at www.dat.de/co2.

4.
The e-up! is temporarily not available with individual equipment. However, readymade, already manufactured vehicles are available. Simply contact your Volkswagen dealership.
  • The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.