Rear view of a red VW ID.4 GTX, two people crossing the street in front of it
2,3
1.
ID.4 GTX: Energy consumption combined: 18.0-16.6 kWh/100 km; CO₂ emissions combined: 0 g/km; CO₂ class: A. Information on consumption, CO₂ emissions and CO₂ classes with ranges depending on the selected equipment of the vehicle.

All services for ID. models

With VW Connect / VW Connect Plus and We Connect / We Connect Plus, you can use a wide range of helpful online services in your ID., designed to assist and entertain. Check out our digital services and relevant usage requirements at a glance here. 

The availability of the services described in the VW Connect / VW Connect Plus and We Connect / We Connect Plus packages may vary between countries and depend on the model, model year, vehicle equipment and ID. Software version - from ID. Software 3.0 with We Connect and from ID. Software 4.0 with VW Connect. More information on the services available to you can be found in the myVolkswagen customer portalOpens an external link or in your Volkswagen app.

This is an offer by Volkswagen AG, Germany.

Imprint →

Basic functions in your ID. 

Basic functions such as the Emergency Call Service or the Digital Manual are available in your ID. from the very beginning without registration. Conclusion of a separate VW Connect or We Connect contract is required for updates.  

VW Connect and We Connect – Your introduction to online services

VW Connect / We Connect are the direct link to your ID. offering you everyday assistance with many digital services which you can access free of charge following one-time activation. Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Vehicle Status (including Doors & Lights)4

-

Vehicle Health Report

minimum ID. Software 3.0

Battery Care Mode

minimum ID. Software 3.0

Plug & Charge

minimum Software 3.0, Plug & Charge-ready charging station from an operator in accordance with ISO 151185

Parking Position

-

Personalisation

Supplied ex works with a minimum of ID. Software 3.0, scope of functions dependent on special equipment and software version

Temperature notifications

-

Service Scheduling

-

Over-the-Air Updates

-

Wi-Fi hotspot

requires additional data volume (via smartphone tethering or Cubic Telecom)

Charging guidance

minimum ID. Software 4.0

Lock & Unlock

minimum ID. Software 5.0

Technical / software requirements

-

The diagram illustrates the current sales programme.

VW Connect Plus and We Connect Plus – The whole world of online services

Activating VW Connect Plus / We Connect Plus enhances your ID.’s digital offering with more useful services – from smart navigation to remote functions for remote control via smartphone.

Usage of these services requires you to sign up online to a separate VW Connect Plus or We Connect Plus contract with Volkswagen AG.3 

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical / software requirements

Departure Times

-

Air Conditioning

-

Online Voice Control6

-

Charging

-

Internet Radio7

-

Online Traffic Information

Navigation function

Online Route Calculation

Navigation function

Online Map Update

Navigation function

Online Destination Import

Navigation function

Online Destination and Route Import

minimum ID. Software 3.0

Online POI Search

Navigation function

Parking Spaces

Navigation function

Charging Stations 

Navigation function

Infotainment system quick start

minimum ID. Software 4.0

Online Voice Assistant8

minimum ID. Software 4.0

Technical / software requirements

-

In-Car Apps for your ID.

Use the We Charge charging service in your car or play retro games while your electric car is charging: With your Volkswagen ID and a VW Connect or We Connect activation, you can add lots of apps to the digital offering for your ID. Simply download them from the In-Car Shop in your infotainment system from Software 3.0 onwards. This includes the Vehicle Service app, which you can use to contact your preferred authorised workshop.

In-Car-App

Technical / software requirements

Vehicle Service

minimum ID. Software 3.0

We Charge

Scope of functions depending on navigation function

Games

-

Spotify

minimum ID. Software 4.0, VW Connect Plus

Wellness

minimum ID. Software 5.0

AirConsole9

minimum ID. Software 4.0, VW Connect Plus

Technical / software requirements

minimum ID. Software 3.0

The diagram illustrates the current sales programme.

More options

With your Volkswagen ID and VW Connect or We Connect activated, you can use other useful services from Volkswagen. From software version 3.0, download handy functions in the In-Car Shop.

More options

Technical / software requirements

Travel Assist with mass location data10

For ID. models delivered with Software 3.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

Mass location data (online component) for Travel Assist10

For ID. models delivered with Software 5.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

Data packages (Cubic Telecom)

Jump to Cubic Telecom included in scope of service

Technical / software requirements

For ID. models delivered with Software 3.0 at a minimum. VW Connect / We Connect activation is required to use mass location data. Without this, the “Travel Assist” functions themselves remain usable.
The optional special equipment assist package “Plus” must be purchased during the vehicle order process - subsequent activation / purchase on demand is not possible.

The diagram illustrates the current sales programme.

Upgrades – enable new functions straight from the ID.

As a VW Connect and We Connect customer, you can also enable new functions in your ID. after purchasing your vehicle – such as smart companions like integrated navigation and even background lighting for your interior. The functions are easy to enable on your infotainment system with a minimum of Software 3.0 ex works. You can find all upgrades for your model in the In-Car Shop.

Function

Technical / software requirements

Navigation

minimum ID. Software 3.0 ex works

Light Assist

minimum ID. Software 3.0 ex works

"Air Care Climatronic" air conditioning system

minimum ID. Software 3.0 ex works

Mood Lighting

minimum ID. Software 3.0 ex works

Comfort package

ID.7 (minimum ID. Software 5.0 ex works)

Assist package "IQ.DRIVE"

ID.7 (minimum ID. Software 5.0 ex works)

Technical / software requirements

minimum ID. Software 3.0 ex works

The diagram illustrates the current sales programme.

Packages & renewal prices

Our ID. models are ready for connectivity as standard with a permanently installed SIM card. For new vehicles, the VW Connect and We Connect and VW Connect Plus and We Connect Plus service bundles are available free of charge for an initial period. The services can then be renewed in your infotainment system’s In-Car Shop, for instance, or via the Volkswagen Connect Shop. Opens an external link

VW Connect / We Connect

VW Connect Plus / We Connect Plus

Extend by 1 year
(inc. VAT) 

-

149 €

Extend by 2 years
(inc. VAT) 

-

255 €

VW Connect / We Connect

-

VW Connect Plus / We Connect Plus

149 €

The diagram illustrates the current sales programme.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Woman looking at a mobile phone. A red Volkswagen in the background

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car-Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

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VW ID.5 GTX in red, front visible, woman getting out
2,3,11
11.
ID.5 GTX: Energy consumption combined: 17.6-16.4 kWh/100 km; CO₂ emissions combined: 0 g/km; CO₂ class: A. Information on consumption, CO₂ emissions and CO₂ classes with ranges depending on the selected equipment of the vehicle.  
Connectivity

Take the digital options in your ID. model to a new level.

Learn more about VW Connect and We Connect for ID. models
Ein Mann in Winterjacke steht in verschneiter Landschaft und schaut auf sein Smartphone.
3
Online services for ID. models

Find out more about activating VW Connect and We Connect for ID. models

View activation guide
A woman sitting in a Volkswagen looking at her phone
Help & contact

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services

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© Volkswagen 2025

Disclaimer by Continental Cars Ltd.

2.
The stated consumption and emissions data is not based on a single individual vehicle and is not part of the offer, but serves solely to facilitate comparisons between different types of vehicles. Additional equipment and accessories (attachments, tyre format, etc.) could change relevant vehicle parameters, such as weight, rolling resistance and aerodynamics. As well as weather and traffic conditions and personal driving style, these add-ons could also affect a vehicle’s fuel consumption, power consumption, CO2 emissions and performance.
3.

When you buy a new vehicle, you have the opportunity to use digital services from VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) for the free initial contract period. To use the VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect (Plus), We Connect (Plus) or VW Connect (Basic / Navigation) contract must be concluded with Volkswagen AG online at https://www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen https://www.myvolkswagen.net.

Some We Connect / We Connect Plus or VW Connect / VW Connect Plus mobile online services can only be used via the “Volkswagen” app. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.  

The mobile online services are available for the agreed contract period and may be subject to substantive changes during the contract period. The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. More information is available at connect.volkswagen.com and your Volkswagen dealership. Please also take note of the current Terms and Conditions for the digital services of the ID. family.  

4.
The display of the opening status for the electric rear sliding windows via the VW Connect function “Vehicle Status” is not supported for the ID. Buzz.
5.
Plug & Charge can be used at the charging stations technically equipped for this purpose with a valid charging contract from a charging provider. Once the vehicle is connected to the charging station using the charging cable, encrypted and secure communications are initiated in accordance with ISO 15118. The service must be activated in order to use Plug & Charge. The service can be activated or deactivated in the infotainment system or the Volkswagen app. At the same time, location data must be activated in the vehicle’s privacy settings.
6.
Online Voice Control is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech. The language you can use to interact with Voice Control depends on the language selected in your infotainment system.
7.
The use of VW Connect / VW Connect Plus and We Connect / We Connect Plus mobile online services is enabled by means of an integrated Internet connection. For the use of the “Wi-Fi hotspot”, data plans can be purchased from the external mobile communications partner Cubic Telecom by the primary user. The data in these plans can be used by all users and vehicle users in the network coverage area within many European countries. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the “Wi-Fi hotspot” with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function of the service is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. 
8.
The online voice assistant is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech.For these languages, the “ChatGPT” artificial intelligence is also integrated (connection to Chat GPT Version 3.5 Turbo). For these languages, there is also a connection to the Wikipedia knowledge database and “ChatGPT” artificial intelligence (connection to ChatGPT Version 3.5 Turbo). Note: ChatGPT answers may vary, contain incomplete, inaccurate or irrelevant information, and infringe upon third-party rights. Accordingly, do not rely on the answers without checking them based on other sources of information. Furthermore, make sure that the use or dissemination of the responses, e.g. on social media or online, does not infringe upon any third-party rights (particularly copyrights or data protection rights). The language you can use to interact with the voice assistant depends on the language selected in your infotainment system. This is also responsible for the voice assistant functions, which may vary depending on the set language. If you consent to the processing of your location data for the online voice assistant, or add location information to your voice request, you will also receive location-specific search results. You may give consent while connecting your vehicle with your Volkswagen ID user account, or subsequently in your Volkswagen ID user account or via the following link https://www.myvolkswagen.net/start/en/onlinespeechconsent.html, which is also displayed in your vehicle infotainment system in the form of a QR code. 
9.
The AirConsole provider and contractual partner is N-Dream AG. The use of AirConsole is in accordance with the legal provisions of N-Dream AG. Volkswagen bears no responsibility for the content of AirConsole and exclusively technically enables access to AirConsole. Data protection information can be found in the VW Connect Privacy Policy.
10.
The driver assist function “Mass location data for Travel Assist” can only be used within the system’s limitations and up to the maximum vehicle speed. The person driving bears sole responsibility for driving the vehicle cautiously and must always be prepared to override the assist system. If the person driving intervenes, they always reclaim full control of the vehicle. The assist function can be activated and deactivated at any time using the button on the multifunction steering wheel. To activate the “Mass location data for Travel Assist” service, you need a Volkswagen ID user account and a valid contract period for VW Connect / We Connect (for more details:https://www.volkswagen.com.mt/en/connectivity/we-connect/activation.html). In addition, a separate agreement is required for the mass location data (online data), i.e. the element known as the online component. You have the option to renew the contract period for a fee once the initial usage period has expired. The online component of Travel Assist is available in the following countries: Austria, Belgium, Bulgaria, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Great Britain and Northern Ireland, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Slovakia, Slovenia and Spain. The online component of “Mass location data for Travel Assist” can only be used within mobile network coverage and with the appropriate privacy settings and can be deactivated at any time in the app and on myVolkswagen. The online functions, i.e. the mass location data (online data), are enabled by an Internet connection integrated into the vehicle. Volkswagen AG will be liable for the associated data costs incurred within Europe under network coverage. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet – depending on your particular mobile phone rate and especially when using the service abroad. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.
The information, pictures, colours, and specifications contained within this website are presented as a general guide to the products and accessories offered by Continental Cars Ltd. Although every effort has been made to ensure that such information is correct and up to date, no warranty is provided that all such information is reliable, complete, accurate or without error. In some cases pictures of overseas models may be shown as a guide. Therefore, neither Volkswagen AG nor Continental Cars Ltd accept liability for damages of any kind resulting from the access or use of this site and its contents.